Job Description

Role Purpose

Location- Ruddington, Nottingham

Level - Experience Professional

Department - Revenue

Working Pattern - Full Time Hybrid3 days a week in office ( Tues - Thurs)

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

We’re looking for a Senior Commercial Compliance Manager to scale our commercial compliance function.

Reporting to the Director of Compliance, you’ll own the end‑to‑end process of identifying licence and storage overuse through product telemetry, engaging customers to resolve it, and converting those outcomes into contracted, recognised revenue.

Think Netflix‑style licence discipline rather than heavy‑handed enforcement: confident, consistent, and commercially intelligent.

This is a role for someone who can hold the contractual line without damaging the relationship.

Responsibilities

• Lead a telemetry‑driven compliance process, working with data and technical teams to identify usage overages accurately.
• Manage a pipeline of live compliance opportunities from detection through to signed commercial resolution.
• Engage customers confidently and professionally where usage exceeds contract, setting clear expectations while preserving trust.
• Draft precise, client‑ready correspondence that balances contractual clarity with the right commercial tone.
• Negotiate outcomes including licence uplifts, backdated fees and goodwill resolutions within agreed authority.
• Partner with Account Management, Customer Success, Legal and Finance to ensure aligned messaging and clean revenue conversion.
• Handle escalations with credibility, including engagement with customer procurement, legal teams and senior stakeholders.

Skills and Experience

You’re commercially sharp, contractually confident and comfortable operating in grey areas.

You understand SaaS licensing in practice, not just theory, and you’re calm holding a firm position when challenged, without becoming adversarial.

You’ll bring:

• Experience in commercial compliance, SaaS licence management, contract enforcement or a closely related role.
• A strong understanding of SaaS subscription and licensing models.
• A revenue focussed mindset including forecast accuracy, pipeline management and CRM hygiene.
• Experience drafting and negotiating contractual correspondence with customers.
• Confidence interpreting usage data and translating it into commercially sound decisions.
• The ability to manage multiple concurrent cases with clarity and control.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!