Job Description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.

This position can be based in our Woburn office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This leadership role will be responsible for supervising the Commercial Lines support team in maintaining, expanding, and servicing accounts. This role works closely with the Sales Management team to align both sales and service for a premier client experience. Please click on Job Title to read full description and qualifications

• Work with the Commercial Lines Account Managers to offer support, guidance and oversight to reach individual, department, and division goals.
• Provides direction, training, and support to team members on their assigned accounts for renewal reviews.
• Maintains technical knowledge of coverages, rating changes, and form changes to inform the team and strive to direct business with lead carrier partners.
• Monitor’s workflows, consistency with processes and procedures and provides training for team members.
• Recommends and implements procedures to increase efficiency and effectiveness for the Commercial Lines department.
• Supports Producers as needed for client issues.
• Train newly hired Commercial Lines Account Managers on rating, quoting, new business applications, binders of insurance, endorsements, certificates of insurance, audits, renewal reviews, remarketing, invoicing/billing, and cancellations in accordance with office procedures, and any other relevant duties as necessary.
• Provide quality control reviews of Commercial Lines Account Manager duties to ensure adherence to underwriting authority and guidelines as established by the various companies and internal procedures.
• Assists with reviewing and correcting invoice discrepancies on a timely basis as needed.
• Maintains operational efficiency by remaining up to date on agency management system changes and procedures through ongoing training, seminars, and industry conferences.
• Special projects and other duties as assigned.
• Demonstrate compliance with insurance laws and regulations
• Assume additional responsibilities as requested.
• Regular attendance is essential to this position.

SUPERVISORY RESPONSIBILITIES:

• Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Staff management responsibilities include training employees, planning, assigning, and directing work, addressing complaints, and resolving problems.

EDUCATION and/or EXPERIENCE:

• Bachelors’ Degree or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 5 years Commercial Lines Account Management experience or equivalent required.
• Proficient in Microsoft Office Suite (Word, Excel, Access, Power Point).
• Excellent verbal and written communication skills are essential.
• Ability to perform effectively in an environment where confidentiality, maturity, sound judgment, initiative, and professionalism are required.

CERTIFICATES, LICENSES, REGISTRATIONS:

Property & Casualty Insurance License required.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range: $90,000 - $120,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS: The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

Ready to apply? If this job sounds like a fit for you, then click on ApplyApply Now in this posting. We look forward to talking with you.

No unsolicited resumes accepted from agencies.