Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Key Responsibilities

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completion of service jobs
• Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable)
• Manage day-to-day execution of T&M, fixed price, service contracts, and projects
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure the timely completion of jobs

Required Qualifications

• HS Diploma
• 2+ years of service management work experience

Preferred Qualifications

• Bachelor’s degree
• Preferred 1+ of relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SA

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