Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Supervises a team of Field Service professionals. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

• Forecast, monitor and document financial performance against plan
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency and training requirements

• Resolve warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the company
• Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable
• Can work from the office, 4-5 days / week, ability to support other offices.

Basic Qualifications

• High School Diploma/GED
• 3+ Years HVAC Equipment Service Knowledge
• 2+ Supervisory Experience
• 1+ Years working on Warranty Claims
• 1+ months in Microsoft Office in word, excel, and MS Outlook
  

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Carrier Equipment Service Knowledge
• Sales Force Application Familiarity
• Front Facing Customers
• Great Communication Skills
  
  

RSRCAR

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