Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

We are looking for a Strategy & Analytics leader to join the Service & Aftermarket team within Carrier’s Commercial HVAC business. Service & Aftermarket aims to deliver solutions and create value for customers throughout the lifecycle of Carrier’s HVAC equipment – this includes maintenance, repair, spare parts, retrofits, upgrades, rentals and other digitally-enabled lifecycle solutions.

About this role:

The Aftermarket Strategy & Analytics Leader reports to the Executive Director, Global Service & Aftermarket and will work closely with regional Service GMs and their respective teams. The scope of priorities can generally be categorized into the following categories: increasing aftermarket parts capture, driving service coverage, enhancing digital/connected service offerings, and leading change management.

This position is responsible for advancing and owning key components of the service and aftermarket strategy, and in many cases, leads cross-functional project teams to deliver specific outcomes and meaningful results. We are looking for a high-energy, highly collaborative aftermarket athlete to join our team, lead the charge, and drive the change in one of Carrier’s fastest-growing segments.

Key Responsibilities:

• Develop roadmaps and execute project plans in support of service & aftermarket growth
• Lead and support cross-functional project teams to drive specific outcomes and deliver results
• Synthesize unstructured data (internal/external, qualitative/quantitative) to extract key insights
• Present recommendations and report outcomes to senior business leaders

Required Qualifications:

• Bachelor’s degree
• 7+ years of experience with diversified industrials business strategy and analytics

Preferred Qualifications:

• Graduate degree preferred – MBA, MS, etc.
• 2-3 years of post-graduate experience
• Strong analytical skills
• Excellent communication skills (presenting and written skills)
• Comfort working as an individual contributor – this role does not have direct reports
• Exposure to key service and/or aftermarket parts concepts (strongly preferred)
• Experience working in relevant industries, either directly or indirectly (ex-consultants welcome)

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