The Commercial Finance Manager:
Carrier Management Services (CMS) is a senior business-embedded commercial
finance and governance role within Internet Solutions (IS), responsible for
strengthening financial oversight, commercial governance, Balance Sheet
integrity, and dispute management across the CMS vendor environment.

The role is accountable for
providing independent financial challenge and commercial governance over a
high-volume, low-margin, and operationally complex supplier cost base,
including vendor reconciliations, dispute governance, provisioning oversight,
working capital management, and financial control.

The role operates at the
intersection of Commercial Finance, Financial Accounting, Operations, Legal,
and Carrier Management, ensuring that commercial decisions, supplier disputes,
and accounting outcomes are supported by robust financial discipline, governance,
and audit defensibility.

Whilst closely aligned to the CMS
operational environment, the role functions as an independent Finance control
and governance resource, supporting improved transparency, accountability, and
control over Telco Credits and supplier-related Balance Sheet exposures.

KEY ACCOUNTABILITIES

1. Telco Credits Governance
& Balance Sheet Control

• 
  Take ownership of the financial governance
  framework supporting Telco Credits and carrier-related Balance Sheet exposures.
• 
  Maintain oversight and control of disputed
  vendor balances, ensuring completeness, accuracy, recoverability, and audit
  supportability.
• 
  Drive the monthly reconciliation and
  substantiation of Telco Credit balances.
• 
  Implement and maintain formal governance
  controls around dispute recognition, ageing, escalation, and provisioning.
• 
  Ensure all disputed balances are supported by
  appropriate contractual documentation, dispute evidence, and management
  approvals.
• 
  Support the quarterly Expected Credit Loss (ECL)
  assessment process in line with IFRS 9 governance requirements.
• 
  Monitor ageing trends, concentration risk, and
  recovery performance across key suppliers.

2. Vendor Dispute Management
& Recovery Oversight

• 
  Lead and coordinate financial oversight across
  key supplier disputes, reconciliations, and recovery initiatives.
• 
  Quantify, track, and validate disputed amounts
  and supplier recoveries.
• 
  Support structured escalation processes for aged
  or high-risk disputes.
• 
  Work closely with CMS operational teams, Legal,
  and suppliers to drive dispute resolution and recovery outcomes.
• 
  Provide independent commercial challenge over
  the validity, recoverability, and accounting treatment of disputed balances.
• 
  Identify recurring dispute drivers and support
  root-cause remediation initiatives.

3. Financial Governance &
Commercial Control

• 
  Strengthen commercial governance and financial
  controls across the CMS supplier environment.
• 
  Ensure compliance with Finance governance
  standards, accounting policies, and approval frameworks.
• 
  Review and challenge journals, reconciliations,
  and accounting treatment relating to Telco Credits and vendor disputes.
• 
  Support internal and external audit
  requirements, including preparation of supporting schedules, governance
  evidence, and audit-ready documentation.
• 
  Assist in strengthening supplier governance
  frameworks and financial controls across the vendor lifecycle.
• 
  Support the implementation of formal monthly
  Balance Sheet certification processes.

4. Commercial Performance,
Forecasting & Financial Analysis

• 
  Support detailed analysis of supplier spend,
  cost drivers, and margin performance across CMS.
• 
  Provide financial modelling and analytical
  support for supplier negotiations, renewals, and commercial decision-making.
• 
  Support monthly forecasting, budgeting, and
  working capital planning activities relevant to CMS.
• 
  Provide analysis of dispute trends, recovery
  forecasts, and provisioning impacts.
• 
  Develop and maintain management reporting and
  KPI dashboards relating to Telco Credits and vendor governance.

5. Process Improvement &
Data Integrity

• 
  Lead initiatives to improve process discipline,
  governance, and operational controls across TCMS and related billing
  environments.
• 
  Identify opportunities to improve data quality,
  dispute tracking, supplier reconciliation processes, and reporting automation.
• 
  Drive improvements in governance reporting,
  reconciliation quality, and operational transparency.
• 
  Support the standardisation of dispute evidence
  packs and supplier governance documentation.

6. Business Partnering &
Stakeholder Management

• 
  Act as the primary Commercial Finance and
  governance partner to CMS leadership and operational stakeholders.
• 
  Collaborate cross-functionally with Finance,
  Operations, Sales, Legal, Service Delivery, and Commercial teams.
• 
  Provide independent financial challenge while
  maintaining strong business partnership relationships.
• 
  Present governance updates, risk assessments,
  and recovery progress to senior leadership forums and monthly MBR sessions.

QUALIFICATIONS &
EXPERIENCE

Education

• 
  BCom Accounting, Finance or Commerce degree or
  equivalent
• 
  CA(SA), CIMA or equivalent professional
  qualification advantageous

Experience

• 
  5+ years’ experience in Commercial Finance,
  Financial Control, Finance Business Partnering, or Commercial Governance roles
• 
  Strong experience in financial analysis,
  reconciliations, governance, and working capital management
• 
  Experience within Telecommunications, ICT,
  Infrastructure Services, or high-volume service environments advantageous
• 
  Experience dealing with supplier
  reconciliations, dispute management, and complex commercial environments
  preferred
• 
  Exposure to revenue recognition, contract
  management, and operational finance governance advantageous