Job Description

Commercial Excellence Specialist Neurology

Are you ready to make a real impact in an organization driven by a clear purpose?
At Lundbeck Italy, we are looking for a Commercial Excellence Specialist with a strong analytical mindset and results-oriented approach, who will contribute to the development and implementation of Commercial Excellence and Customer Engagement models and processes to support the business.

The role supports the evolution of performance monitoring, segmentation, deployment, and insight generation, working cross-functionally to translate data and strategic priorities into measurable actions.

In line with Lundbeck’s mission – advancing brain health and enabling people to be themselves – you will help create value for patients, healthcare professionals, and the healthcare system.

Your new role

The Commercial Excellence Specialist Neurology contributes to the development and implementation of commercial excellence and customer engagement models, ensuring a structured and data-driven approach to business decisions. The role collaborates with Marketing, Sales, Medical, and Global functions to translate analysis and strategic needs into concrete actions, fostering continuous improvement and the adoption of innovative solutions.

The position is based in the Lundbeck Italy head office in Milan.

Your main responsibilities will include

Commercial Excellence

• Evolution of segmentation, profiling, sizing, and territorial deployment models
• Definition and monitoring of customer engagement plans and field force KPIs
• Identification of opportunities to improve commercial models

Insight & Analytics

• Analysis of data from Sales, performance metrics, and customer engagement
• Management and optimization of Business Intelligence tools
• Translation of insights and market research into actionable recommendations

Omnichannel & Engagement

• Coordination of omnichannel campaigns between local and global teams
• Monitoring adoption of digital tools and CRM systems
• Optimization of customer journeys

PSP & Global Frameworks

• Support in monitoring Patient Support Programs
• Local implementation of global frameworks and tools
• Monitoring the operational impact of projects

Interaction with Lundbeck HQ

• Alignment on reporting, performance, and campaigns
• Local implementation of market research and global tools
• Participation in innovation initiatives

Project Management & Innovation

• Coordination of cross-functional projects
• Identification of improvement opportunities
• Support in introducing innovative solutions

Your future team

The position reports to the Customer Engagement Excellence Lead. You will join a head office team composed of two Customer Engagement Excellence Specialists and a Congress & Customer Interactions Coordinator; a collaborative and results-driven group that shares best practices and works in synergy to effectively support the business.

What you bring to the team

• • Degree in Economics, Management Engineering, Scientific disciplines, or similar (postgraduate education in healthcare is a plus)
  • At least 3 years of experience in the pharmaceutical industry or healthcare consulting
  • Experience in project management and cross-functional coordination, including with Global teams
  • Strong experience in data analysis to support business decisions
  • Knowledge of Commercial Excellence, Field Force Effectiveness, and omnichannel Customer Engagement models
  • Advanced experience with Business Intelligence and CRM tools (Power BI, DWH, Qlik, Veeva)
  • Analytical, structured, and results-oriented mindset
  • Advanced Excel skills and good command of English

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion.

Apply now

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!

Upload your CV and include a few lines about your motivation for applying. We ask you not to include a photo or personal information that does not relate to your professional experience.

Learn more about us at www.lundbeck.com, LinkedIn or Instagram (@h_lundbeck).

#EveryBrainInTheGame

This job ad is intended for individuals seeking a career opportunity with Lundbeck We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.