Job Description

Commercial Excellence Manager
Customer Engagement Team
Kuala Lumpur, Malaysia

Are you passionate about driving frontline excellence with the goal of achieving commercial excellence while delivering exceptional customer engagement? Do you have demonstrated capabilities in leading frontline effectiveness and performance management? We are looking for an experienced Commercial Excellence Manager to join our Customer Engagement Team at Novo Nordisk in Kuala Lumpur, Malaysia. If this excites you, then read on and apply today!

Your new role
As the Commercial Excellence Manager at Novo Nordisk, you will:

• Lead sales force performance management by owning, designing, and managing the sales force Incentive Schemes and pay-out in alignment with the Leadership Team and regional office.
• Steer sales force effectiveness by providing expertise on portfolio prioritization, optimal field force sizing/restructuring, sales territory designing & sizing, optimal sales resource allocation and quarterly in-market target setting exercise.
• Drive and orchestrate regular profiling, segmenting, and targeting (PST) activities in collaboration with cross functional stakeholders.
• Lead the analytics and evaluation of sales force effectiveness metrics, ensuring high frontline effectiveness and productivity including working in collaboration with Training Manager to design a solid sales coaching plan & high adoption of Big5 capabilities, and providing the Leadership Team with regular review on KPI performance tracking and improvement plans.
• Support high quality in-field execution and ensure the multi/omni-channel customer engagement model is successfully followed and identify opportunities to improve multi/omni-channel planning and execution processes and approaches overall.
• Keep teams informed on frontline effectiveness progress, best practices in multi-channel/digital, and associated metrics and outcomes.
• Develop new insights and meaningful recommendations and influence business partners at all levels to incorporate in decision making.
  

Your new department
The Commercial Excellence Manager will be part of the Customer Engagement team, reporting to the Customer Engagement Director in Malaysia. Based in Malaysia, you will join a collaborative and innovative team devoted to enhancing customer interactions and driving business success. The atmosphere is dynamic and fast-paced, offering opportunities to make a significant impact and contribute to the growth of Novo Nordisk in the region.

Your skills & qualifications
We’re looking for a new Commercial Excellence Manager who will thrive in a high-paced, dynamic environment. You’ll bring with you:

• A Masters/BS/BA Degree with specialization in business, marketing and/or finance desired with at least 7 - 8 years of relevant experience within Commercial Excellence, sales or marketing, preferably in Pharmaceutical/Healthcare industry with exposure to regional stakeholders.
• Essential to have strong stakeholder communication, social, leadership and negotiation skill, with experienced in leading cross-functional teams/projects.
• High degree of fluency in spoken and written English required.
• Outcome-oriented with entrepreneur mindset, demonstrated data-driven and analytical capability, with the ability to work effectively independently to ensure the deliverable of projects/tasks.
• Expert level for MS Office suite (Excel, PPT), with high level of proficiency in data modelling and simulation.
  

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

Deadline
6 February 2026. Applications are reviewed on an ongoing basis, and the position may be closed before the deadline.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

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