Job Description

• Shows, promotes, and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques. 
• Serves as the primary point of contact for customers during the sales process regarding questions related to overhead doors, openers, and equipment. 
• Provides accurate quotes to customers; follows up with customers regarding provided quotes to help ensure sales goals are met; closes sales by obtaining customer commitment. 
• Ensures appropriate equipment orders are placed once the sale is closed. 
• Measures the installation area and accurately records all materials and labor required to complete the installation. 
• Provides proper paperwork (quotes, specification sheets, etc.) and ensures orders are completed in a timely manner. 
• Follows up with customers as necessary to ensure work is completed to the customer’s satisfaction; resolves any issues or problems. 
• Promotes the company and develops new lines of business with contractors, property managers, condominium and homeowner associations, municipalities, and governmental agencies; uses memberships with local building associations to bring in new business. 
• Stays informed of new products on the market and understands the features and benefits of the product the company carries as compared to the competition. 
• Assists the technicians if problems or concerns arise at the time of the installation and/or service. 
• Maintains a high level of customer service resulting in significant market penetration for commercial doors and operator products. 

• Minimum 5 years’ experience in the commercial door industry and business operations 
• Communication skills are key to increasing management’s effectiveness with both management and peers. 
• Leadership skills are pertinent to providing and fostering a growth mindset. 
• Delegation’s skills are crucial in identifying the best person (or people) for a particular task and act as a facilitator to motivate and direct the work 
• Time management skills are important in prioritizing tasks to ensure that projects are completed by deadlines and streamlining processes to maximize productivity 
• Negotiation and mediation skills are necessary in finding opportunities to resolve conflicts efficiently and favorably 
• Decision-making skills are key to weighing costs and benefits of various options and determining the best course of action to achieve company goals 
• Problem-solving skills are crucial to analyzing past and current performance and recommending objectives to improve productivity and profitability 
• Working knowledge and proficiency with Microsoft Office and QuickBooks 
• Excellent written and verbal communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality, and well organized. 
• Must possess a current valid driver’s license.