Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Commercial Director, you’re not leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Own commercial strategy and execution: Develop and implement integrated commercial strategies across all revenue streams — including Group, Conference, and Events (GCE), Rooms, Food and Beverage, Leisure, and Spa — to drive top-line performance and market share growth
• Maximize revenue and profitability: Partner with General Managers and Finance to ensure commercial decisions support revenue goals, optimize cost of sales, and deliver profit and margin targets
• Lead pricing and forecasting strategy: Oversee revenue management practices including pricing, rate strategies, demand forecasting, and business reviews to optimize revenue across all segments
• Align sales and marketing efforts: Coordinate on-property and regional sales, marketing, eCommerce, and public relations activities to support brand positioning and drive demand
• Adapt to market dynamics: Monitor trends, assess competitive landscape, and adjust commercial strategies to stay ahead in evolving market conditions
• Strengthen stakeholder relationships: Build trusted relationships with owners, operators, Hilton corporate teams, and external partners to align goals and create long-term commercial value
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant hospitality/travel industry experience in a revenue generating or commercial services role.

• Relevant experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.

• Relevant experience working with departmental financial data to make strategic/tactical decisions.

• Relevant experience evaluating and identifying business opportunities for a business.

• Relevant experience managing a luxury sales or commercial team.

• You are fluent (business proficient) in English. Ideally you also speak Finnish!

This role requires a strong communicator, with excellent stakeholder management skills, supporting our Ownership, Hilton Team, Guests, and Team Members. Successful candidates find a balance between improving the hotel's commercial performance, keeping all stakeholders updated, and develop the team in being even more successful in their day-to-day role. On top of things, you'll be actively present during client events.