Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Commercial Director leads all commercial functions for the resort, including Sales, Revenue Management, Marketing, Public Relations, and key revenue-generating departments. As part of the leadership team, this role partners closely with the General Manager to develop and execute strategies that maximize revenue, profitability, and brand positioning across Rooms, Food & Beverage, Spa, and other revenue streams. This position reports directly to the General Manager and collaborates with regional and global commercial teams.

What you will do:

• Lead and develop high-performing teams across Sales, Revenue Management, Marketing, Public Relations, and Reservations

• Define and execute commercial strategy to maximize total resort revenue and profitability across all segments

• Oversee revenue management practices, including pricing, inventory, and distribution strategies to achieve optimal business mix

• Partner with Revenue Management leadership to drive analytics, forecasting, and performance reviews

• Develop and execute annual marketing and sales plans aligned with financial objectives and brand standards

• Manage and monitor budgets, ensuring efficient allocation of commercial resources and strong return on investment

• Drive demand generation through integrated marketing campaigns, digital strategy, partnerships, and public relations initiatives

• Build strong relationships with key stakeholders, including ownership, corporate teams, and strategic partners

• Oversee group, catering, and transient sales strategies to maximize revenue opportunities

• Monitor market trends, competitive landscape, and customer segments to adjust strategies proactively

• Ensure alignment with Four Seasons standards and compliance with all commercial operating procedures

• Foster a culture of performance, innovation, and collaboration across all commercial functions

What you bring:

• Bachelor’s degree in Hospitality, Marketing, Business, or related field preferred

• 3–5+ years of experience in a senior commercial, sales, or revenue leadership role within luxury hospitality

• Proven track record of driving revenue growth and achieving financial targets

• Strong expertise in revenue management, sales strategy, and marketing principles

• Advanced analytical and strategic thinking skills with a strong business acumen

• Exceptional leadership, coaching, and team development capabilities

• Strong communication, negotiation, and relationship-building skills

• Knowledge of distribution channels, digital marketing, and commercial systems

• Ability to work in a fast-paced, dynamic environment and lead cross-functional teams

• Flexibility to travel as required

What we offer:

• Competitive Salary & Wages

• Comprehensive benefits package

• 401(k) Retirement Plan

• Excellent leadership development and career growth opportunities

• Complimentary accommodations at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Schedule & Hours:

• Full-time executive schedule, with flexibility based on business needs, including evenings, weekends, and travel as required

Work Authorization:

• Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf