Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.
🌐 www.armagroup.com.au
About the Role:
This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.
What You’ll Do:
💡 What You’ll Need:
Why ARMA?:
❤️ ARMA Welcomes Diversity
We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.
✅ Apply Now!
📩 Send your resume and cover letter to: careers@armagroup.com.au
🛂 Applicants must have valid Australian work rights
🔍 Police check required for successful candidates
Start your career with purpose — join ARMA Group today!
At ARMA Group (ARMA) we pride ourselves on delivering a 3 pointed approach to debt recovery through the following:
• Best practiced customer service
• Industry leading recovery rates and
• Positive collection techniques
These goals are achieved through the following actions;
• Immediate action on accounts which are passed to ARMA
• Regular customer updates on outstanding accounts
• Less than 1 hour response times on client requests
• Diligent activity on each account
• Clear communication on next steps
• Professional advice on correct treatment paths
• Clear and concise performance reporting
• Single point of contact for clients
• Our commitment to deliver Industry Leading Recovery Rates
• Taking a positive strategy when speaking with debtors
ARMA Group (ARMA’s) pricing policy is results based and designed to maximise collection outcomes for our clients. Commission rates are inclusive of all first party costs associated with collection, including demand letters, phone etc.
