Guardian’s Commercial Care Department provides support for our entire commercial account base; and as a Commercial Customer Care Specialist you will be based within a dynamic team environment, relentlessly striving to deliver the highest levels of customer service to maintain and grow the account base. Your passion will fuel the satisfaction of our customers, and your dedication will make an amazing experience for them.
What’s In It for You:
Attractive compensation package
Comprehensive benefits starting day one
Opportunities for growth within the company
Generous paid time off (PTO) and 10 observed holidays
Excellent training program
What You'll Be Doing:
Build amazing client relationships by constantly demonstrating your interpersonal skills.
Communicate effectively with multi-level clientele within the commercial sector, displaying resounding verbal and written ability.
Expertly navigate support calls including technical assistance, billing, scheduling service calls and offering service solutions that build additional value.
Effectively partner with internal contacts to ensure the best possible service for your customers.
Continually maintain a working knowledge of all company products, services, and promotions.
Relentlessly demonstrate your enthusiasm, professionalism and integrity.
What You'll Need:
Experience – No Experience Necessary. Let us train you on how to provide top-level Customer Care!
Application savvy – Proficient knowledge of Microsoft applications such as Excel and Outlook
Positive Communicators – Enjoy what you do and let the world know it!
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
Founded in 1946, what is now known as the Armstrong Group began life as Armstrong County Line Construction, contracting work for power and telephone utilities in Western Pennsylvania. In the 1950s we began to own and operate independent local exchange telephone companies. We expanded into the cable television industry in 1963. The 1980s saw us move into the security, restaurant and real estate development industries. And we’ve continued to expand and diversify. Our most recent addition has been Armstrong Comfort Solutions, a full service residential and commercial heating, cooling and plumbing provider.
Seven decades old, the Armstrong Group remains a family owned and operated business, now employing over 2,300 people across the nation. Strong management, fiscal responsibility, careful planning and diligent research are hallmarks of the businesses that make up the Armstrong Group of Companies, ensuring the mission statement of our founder; Growth and Perpetuity.
