• Manage and oversee the end-to-end sales order process
• Coordinate all product sales administration activities, from quotation generation through to customer delivery
• Maintain and ensure the accuracy of sales support documentation, including NDAs, quotations, terms and conditions, customer requirements/questionnaires, RMAs, technical drawings, datasheets, and other customer-facing materials under NDA
• Coordinate product deliveries and maintain regular communication with customers to ensure a high level of service and satisfaction
• Support Business Development activities by ensuring sales processes are followed and all required documentation is completed accurately and on time
• Maintain the CRM system and customer database, including legal agreements, NDAs, and terms and conditions
• Collaborate with Finance to ensure sales orders are processed correctly within the ERP system and customer invoices are issued accurately
• Support the planning and coordination of trade shows, conferences, exhibitions, and other customer-facing events
• Liaise with Production and wider operational teams to coordinate order fulfilment and logistics
• Manage customer returns and the associated return authorisation process.

Skills and experience required:

• Previous proven experience in a similar role, ideally within a manufacturing environment
• Familiarity with product configurations and corresponding part numbers
• Familiarity with production process steps
• Strong communication skills (both written and verbal)
• The ability to work effectively within a small team
• Good IT skills including PowerPoint, Excel and Word
• Strong attention to detail and organisational skills
• A flexible approach to work
• Self-motivated with a can-do attitude
• Well-organised and responsible with an aptitude in problem-solving.