Job Description

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is focused on getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers.

The Commercial Contract Manager (CCM) is a senior role within Optus Business responsible for optimising the commercial and contractual performance of strategic Tier 1 customer contracts. Working closely with Account Directors and Customer Delivery Directors, the CCM leads complex contract negotiations, commercial discussions, and dispute resolution activities to deliver favourable outcomes for Optus.

The role manages high-value, complex ICT contracts, supports major bids and contract changes, and ensures compliance with commercial, legal, risk, and governance requirements. As a recognised subject matter expert, the CCM provides strategic contract and commercial management expertise to drive customer and business success while ensuring adherence to Group policies, regulatory obligations, and applicable laws.

Here, you’ll take on meaningful challenges, build strong partnerships, and have a direct impact on how we show up for customers.

If you’re looking to do work that matters - and help shape what comes next - this is your opportunity to be part of it.

What You’ll Do

• Lead commercial and contract negotiations for new business opportunities, contract variations, Statements of Work, and supplier agreements to support account growth and profitability.
• Provide expert commercial, contractual, and governance advice to account teams, ensuring compliance with Optus policies, regulatory requirements, and quality standards.
• Manage the end-to-end contract lifecycle, including drafting, reviewing, negotiating, approving, and administering customer and supplier agreements.
• Act as the primary escalation point for customer and supplier contractual issues, driving timely resolution of disputes and achieving favourable commercial outcomes.
• Monitor contract performance, obligations, deliverables, risks, and change controls, maintaining accurate records and ensuring compliance throughout the contract term.
• Identify, assess, and mitigate commercial and contractual risks while maximising commercial value, managing supplier relationships, and supporting achievement of business case targets.

What You Bring

• Proven experience in commercial contract management, business management, or a similar role, with strong expertise in ICT, outsourcing services, and customer-facing environments.
• Strong commercial, financial, and risk management acumen, with a demonstrated ability to deliver favourable business outcomes while protecting organisational interests.
• Significant experience drafting, negotiating, and managing complex customer and supplier agreements, including contract variations, Statements of Work, and commercial terms.
• A track record of leading complex negotiations, resolving disputes, and achieving measurable commercial savings, margin improvements, and risk mitigation outcomes.
• Ability to build and maintain trusted relationships with customers, suppliers, and senior stakeholders, influencing outcomes in complex and high-pressure environments.
• Tertiary qualifications in Business, Law, Accounting, Engineering, or a related discipline (or equivalent experience), with the ability to obtain and maintain relevant government security clearances.

The good stuff….

• Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
• Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right mindset matter more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity