Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a commercially focused professional to support the day-to-day execution of contract and commercial management activities across a portfolio of small-to-medium technology and telecommunications contracts. This role is responsible for maintaining contract governance, supporting billing accuracy, tracking commercial performance, preparing commercial documentation, and providing foundational analysis to support financial and contractual outcomes. Working closely with delivery, finance, and customer stakeholders, the individual will ensure compliance with governance requirements while proactively identifying risks, supporting forecasting activities, and maintaining high-quality commercial records.

What you’ll do

Contract Management

• Maintain contract records, documentation repositories, governance trackers, and commercial artefacts.
• Support change control administration and maintain commercial risk and issue logs.
• Provide accurate data inputs for forecasting, revenue reporting, and margin analysis.
• Monitor billing and invoicing accuracy against agreed contractual values.
• Track SLA performance, service credits, and potential value leakage items, escalating exceptions where appropriate.
• Assist in preparing materials for contract renewals, amendments, and governance reviews.
• Ensure contract documentation remains current, accurate, and aligned to governance standards.

Engagement & Governance

• Coordinate routine interactions with internal delivery teams, finance functions, and customer stakeholders.
• Act as a reliable point of contact for day-to-day commercial and contractual queries.
• Escalate commercial risks, issues, or exceptions to Senior TAMs or Market-Specific TAMs.
• Support the preparation of customer-facing updates, reports, presentations, and commercial artefacts.
• Perform foundational financial analysis, variance analysis, data validation, and reporting activities.
• Maintain forecasting inputs, performance trackers, and governance documentation.
• Contribute to continuous improvement initiatives through updates to templates, logs, processes, and reporting methods.
• Support adherence to contractual commitments, governance requirements, and commercial controls.

Key Performance Indicators

• Forecast inputs delivered within agreed timelines.
• Timely completion of variance analysis activities.
• Billing and invoicing accuracy against agreed contractual values.
• High standards of reporting quality, accuracy, and completeness.
• Effective maintenance of contract records and governance documentation.

Who you are

Essential Knowledge, Skills and Competencies

• Strong organisational skills with excellent attention to detail and a commitment to high-quality documentation.
• Foundational commercial understanding with awareness of contractual and accounting principles.
• Clear written communication skills and the ability to build effective working relationships with stakeholders.
• Analytical mindset with experience in data handling, validation and reporting.
• Proactive approach to identifying issues and supporting their resolution.
• Understanding of contractual risks and the ability to track actions through to closure.
• Exposure to the telecommunications or outsourcing industry is advantageous.
• Demonstration of Vodafone Spirit behaviours.

Experience

• Experience in commercial support, contract administration or related commercial operations within IT, telecommunications or similar service-based environments.
• Typically 7 to 10 years of overall professional experience, including 3 to 5 years in a relevant commercial support role.
• Understanding of contract governance processes and basic contract structures.

Qualifications

• Experience with Contract Lifecycle Management (CLM) platforms or commercial management tools is preferred.
• Formal education, training or qualifications in contracting, finance, business administration or a related discipline is preferred.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on commercial governance and contract management across customer-facing agreements.Exposure to forecasting, revenue reporting, billing controls and contract change management activities.Collaboration with cross-functional teams including finance, delivery and customer operations.Experience in a global telecommunications environment with structured governance practices.Opportunities to contribute to process improvement and commercial excellence initiatives.

What skills you will learn

Commercial contract management and governance practices.Financial analysis, variance reporting and forecasting techniques.Billing assurance and revenue protection methodologies.Stakeholder management and customer engagement skills.Risk identification, issue tracking and commercial compliance management.Contract lifecycle management tools and commercial reporting processes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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