Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Relocation benefits are not available for this job posting.

The Opportunity: We are seeking a Commercial Contract Analyst to join our Roche Service Solution (RSS) team in San Jose, Costa Rica. This is a unique opportunity to directly support Genentech’s US-based Channel & Contract Management (CCM) division by managing the complex lifecycle of contract operations and delivering on commitments to managed care customers. As a member of the Contract Strategy Implementation (CSI) team, you will manage end-to-end contract operations for various US customers, including healthcare providers, pharmacies, wholesalers, payers, pharmacy benefit managers (PBMs), and government accounts. This involves a broad range of responsibilities—from assessing the operational feasibility of contracting strategies and setting up contracts to managing memberships, administering customer payments, and processing chargebacks.

The Opportunity:

• Collaborate regularly with business partners, cross-functional stakeholders, and customers through meetings, initiatives, and strategic projects, bringing strong customer orientation, adaptability, and a continuous improvement mindset.
• Provide key insights and recommendations during the development of contracting, pricing, and distribution strategies, representing the department on strategy, account core, and product launch teams.
• Translate contract terms into operational solutions that fulfill access and financial obligations, assess the operational feasibility of proposed strategies, and develop solutions aligned with strategic objectives.
• Draft, evaluate, and refine contract language as needed; set up and maintain detailed contract information in systems; research and validate customer information for program or pricing eligibility.
• Use systems and tools to calculate, validate, and process customer payments; communicate contract/program details to internal and external stakeholders; develop training on contracting, distribution, obligations, procedures, systems, rebates/discounts, and eligibility; and establish performance metrics and ensure compliance with all applicable laws, regulations, and Genentech policies.

Who you are:

• Bachelor’s degree with 2+ years’ experience in commercial functions within pharmaceutical/biotechnology, managed care, or related industries; preferred 4–6 years in managed care and/or government contract operations, contract administration, or financial analysis in pharma/biotech or related industries.
• Proven ability to work in complex, customer-focused environments with tight and frequent deadlines, demonstrating excellent organization, attention to detail, strategic thinking, analytical capability, and solutions-driven problem solving.
• Strong collaboration and communication skills, including the ability to build cross-team partnerships, influence stakeholders effectively in writing and verbally, work with remote US-based stakeholders, and demonstrate curiosity, active listening, openness, inclusion, and a continuous improvement mindset.
• Solid expertise with Microsoft applications (Excel, PowerPoint, Word) and Google Suite, with knowledge of systems and reporting tools that support contract operations preferred.
• Familiarity with US healthcare contracting is preferred, including managed care, the healthcare industry, and government programs such as 340B, FSS, Medicare, and Medicaid.
• Preferred additional experience includes project management and related techniques, plus designing/creating digital customer-facing tools and accelerating digital innovation.

Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.