Inter IKEA Group

Commercial Co-worker

Inter IKEA Group  •  New Delhi, IN (Onsite)  •  2 hours ago
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Job Description

Who you are

'- Strong knowledge of selling techniques and a deep understanding of customer behavior.

  • A passion for active selling, with a results-driven and business-minded approach.
  • Basic knowledge of home furnishing trends and IKEA's modular product range.
  • The ability to work efficiently, organize tasks, and manage time effectively.
  • A strong sense of teamwork, flexibility, and openness to change.
  • The ability to work in a fast-paced and future-oriented environment.
  • Digital proficiency and adaptability to work in an integrated online and offline sales environment.

Your responsibilities

'- Engage with customers, making them feel expected and welcome while understanding their needs.

  • Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
  • Support and guide self-planning customers, ensuring a smooth and seamless experience.
  • Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
  • Offer relevant services, finalize purchases, and provide excellent after-sales support.
  • Ensure efficient returns processing and coordinate with matrix stores when necessary.
  • Maximize sales while maintaining profitability by promoting top-selling and priority products.
  • Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
  • Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
  • Collaborate with the team to continuously improve customer service and the overall shopping experience.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'

Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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