Job Description

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Handles a variety of coverage with a defined loss potential. Reviews and proceses claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorised authority.

Minimum Requirements:

• Namibian citizen.
• NQF Level 7 tertiary qualification from a recognised institution.
• Minimum of 3-5 short term claims experience.
• Relevant short-term insurance qualification will be an added advantage e.g. COP.
• Previous short-term underwriting experience will be an added advantage.
• Must be detail and quality orientated.
• Computer literacy and good numeric skills are essential.
• Excellent customer service and problem-solving skills.
• High energy levels and a team player.
• Ability to work under pressure.
• Ability to work independently and take initiative.
• Afrikaans and English speaking/writing & communicating; and
• Excellent communicator with a passion for customer service and relationship building.

• Applying and interpretating Commercial, Agriculture, Infinity Scheme and Hospitality wording to claims.
• End-to-end negotiating and settlement of Insured recovery claim-pre-litigation through claims assessment, claims payments, processing of claims.
• Delivering on daily production standards.
• Following standardised processes and provides administrative support in line with normal business functioning.
• Responding to immediate administrative requirements within procedure.
• Using standard administrative techniques to coordinate own work.
• Being accountable for service delivery through own efforts.
• Collaborating effectively with others to achieve personal results.
• Being Individually accountable for managing own time tasks and output quality for periods of 1 day to a maximum of 3 months.
• Adhering to services standards and provide quality service delivery.
• Making increase contributions by broadening individual skills.
• Preforming quality checks on own work.
• Engage with other in line with organisational guidelines, polices, culture and values; and
• Adhere to all financial requirements and ensure cost control, adhere to governance control.

na

Skills

Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Insurance Product Management, Insurance Sales, Oral Communications, Presenting Solutions

Competencies

Action OrientedCollaboratesDrives ResultsEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityOptimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

09 July 2026 , 23:59

The Old Mutual Story!