Job Description

Commercial Claims Handler
Join a Respected Short-Term Insurance Provider – Integrity, Growth & Support
Durban | R22 000 – R28 000

About Our Client
Our client is a respected name in the short-term insurance sector, known for professionalism, client focus, and sustainable growth. They value integrity, innovation, and continuous development, offering a supportive environment to grow your career.

The Role: Commercial Lines – Claims Handler
You will manage end-to-end administration of commercial claims, ensuring accuracy, compliance, and excellent service delivery. Working closely with clients, brokers, and underwriters, you'll play a key role in maintaining strong relationships and efficient claims processes.

Key Responsibilities

• Process and finalise commercial claims from instruction to settlement
• Apply policy terms and conditions accurately
• Maintain records and update task management systems
• Liaise with clients, brokers, and underwriters
• Conduct follow-ups to keep stakeholders informed
• Generate management reports and identify fraud risks
• Ensure compliance with FAIS, POPIA, FSCA, and TCF principles

About You

• Minimum 3 years' experience handling commercial short-term insurance claims
• Solid knowledge of commercial policy wording and claims procedures
• Strong administrative and organisational skills
• High attention to detail and accuracy
• Able to communicate professionally with clients, brokers, and internal teams
• Proactive, reliable, and able to work under pressure
• Experience with relevant systems and regulatory frameworks is essential