Job Description

Commercial Case Manager (Buy-to-Let Mortgages)

Location: Office-based Liverpool Street
Hours: Monday to Friday, 9:00am – 5:30pm

Pay: £35,000.00-£40,000.00 per year

We are seeking an experienced Commercial Case Manager to join our growing Commercial team. In this role, you will be responsible for managing Buy-to-Let (BTL) mortgage applications from submission through to completion, ensuring each case progresses smoothly and efficiently in line with company policy, credit requirements, and regulatory standards.

This is a key role within our lending operation, acting as the central point of contact between brokers, underwriters, and other stakeholders to deliver a first-class service and ensure timely, high-quality outcomes for our clients.

Key Responsibilities

• Manage a pipeline of commercial Buy-to-Let mortgage applications from initial submission through to completion.
• Liaise with brokers, Business Development Managers (BDMs), surveyors, solicitors, and internal underwriting teams to ensure cases are processed efficiently and accurately.
• Review submitted documentation to confirm completeness and adherence to lending criteria.
• Coordinate property valuations and legal work, ensuring requirements are met within agreed timescales.
• Monitor and manage case progress, proactively identifying and resolving potential delays or issues.
• Support underwriters by gathering and verifying information needed for credit assessment.
• Maintain accurate and detailed case records in line with company and regulatory standards.
• Provide regular updates to brokers and internal teams, ensuring clear communication throughout the process.
• Uphold high service standards and contribute to continuous process improvements.

Skills & Experience

• Previous experience in a case management or mortgage processing role within the financial services or property lending sector.
• Strong understanding of the Buy-to-Let or commercial mortgage market.
• Excellent communication and relationship management skills, with the ability to work collaboratively with multiple stakeholders.
• Highly organised, with the ability to manage multiple cases and deadlines simultaneously.
• Strong attention to detail and accuracy in documentation and data handling.
• Proficient in using CRM or case management systems.
• Positive, solution-focused attitude and a commitment to delivering excellent customer service.

What We Offer

• Competitive salary and discretionary bonus
• Pension and benefits package
• Ongoing career development and training opportunities
• Supportive, collaborative, and dynamic team environment