Job Description

Join a team that turns strategy into measurable client and supplier outcomes. In this role, you will lead an operations team that drives scalable execution for Commercial Card Supplier Enablement. You will partner across sales, client teams, product, technology, and risk and compliance to remove friction and accelerate adoption. You will bring a continuous improvement mindset, using data and operational discipline to improve performance. You will have the opportunity to grow your leadership impact in a highly collaborative, fast-paced environment.

As a Commercial Card Operations Lead in Supplier Enablement, you lead an operations team that executes strategic initiatives aligned to Supplier Enablement priorities. You translate strategy into scalable operating processes and repeatable playbooks that improve adoption and revenue outcomes. You drive cross-functional execution, establish governance and operating cadence, and use data-driven insights to improve speed, quality, and consistency. You partner closely with leaders and stakeholders to prioritize work, remove obstacles, and deliver results in a highly matrixed environment. You help operationalize new and enhanced capabilities by defining readiness plans, workflows, and clear roles and responsibilities.

Job responsibilities

• Lead, coach, and develop an operations team supporting strategic Commercial Card initiatives, fostering accountability and continuous improvement.
• Set team goals, operating cadence, and performance expectations aligned to Supplier Enablement and Commercial Card priorities.
• Own resourcing, prioritization, and execution management across multiple concurrent initiatives.
• Drive end-to-end delivery of operational initiatives, including process redesign, readiness execution, controls alignment, tooling improvements, and reporting enhancements.
• Identify operational bottlenecks impacting Supplier Enablement outcomes and implement scalable solutions to improve speed, quality, and consistency.
• Build repeatable playbooks, operating procedures, and documentation to support program execution at scale.
• Define and monitor operational performance metrics (such as cycle times, throughput, conversion readiness, and issue resolution service levels) and deliver regular executive reporting.
• Develop insights and root-cause analyses to inform prioritization, decisions, and continuous improvement.
• Ensure strong governance, including risk awareness, controls alignment, and disciplined documentation.
• Partner with Supplier Enablement leadership to align on priorities, deliverables, and execution timelines.
• Collaborate with sales, client management, product, technology, and risk and compliance partners to remove obstacles and support enablement through clear operating guides and communications.

Required qualifications, capabilities, and skills

• Experience in payments, financial services, or a related operations environment delivering cross-functional initiatives.
• Experience leading and developing high-performing operations teams in a fast-paced, highly matrixed organization.
• Knowledge of payment card networks and transaction processing, with the ability to translate complex processes into operational execution.
• Demonstrated ability to establish operating cadences and governance routines to drive accountability and results.
• Demonstrated ability to define performance metrics, build reporting, and use data to manage outcomes.
• Demonstrated ability to manage multiple concurrent initiatives, including prioritization, planning, and execution.
• Strong stakeholder management and communication skills, including influencing and aligning senior partners.
• Experience leading change initiatives and implementing process improvements at scale.
• Proficiency with customer relationship management and operational tools (for example, Salesforce) and comfort using data to drive decisions.

Preferred qualifications, capabilities, and skills

• Experience supporting supplier enablement, onboarding, activation, or adoption programs in payments.
• Experience operationalizing new product capabilities, including readiness planning, workflow design, and pilot-to-scale transitions.
• Experience designing and maintaining operational playbooks, procedures, and controls documentation.
• Experience building executive-ready performance narratives from operational data and trends.
• Familiarity with operational reporting, dashboarding, and workflow tools used in commercial payments environments.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans