Job Description

About the Role

To execute the Commercial Plan for the range of Brands within Coffee & Bakery OB, including Upper Crust, AMT, West Cornwall Pasty, The Pasty Shop, Soul & Grain, Camden Food, Panopolis, Ritazza and Café Bar.

The role supports two Commercial Managers in C&B who each have a defined portfolio of the above brands, so requires a high level of personal organisation and the ability to streamline activities across the team and prioritise accordingly.

What you'll be doing:

• Supporting the delivery of all aspects of the C&B Commercial Plan including, but not limited to;
• Prepare Brand Forms and submit to Data Team for all C&B activities ranging from Range Reviews through to Pricing updates
• Prepare and submit Marketing Briefs for Creative design, complete Allocations and track progress
• Manage Xurrent tickets, including investigation through to resolution, for all C&B Brands
• Manage SharePoint posts and Operational Communication for all initiatives and required Unit updates across all C&B Brands
• Support Weekly Trade reporting of C&B performance, including use and interrogation of PowerBI reports to identify performance successes and opportunities for improvement
• Attend Mobilisation meetings where required and support with Commercial aspects of Mobilisation, including assisting Handover days and Merchandising where practicable
• Collaborate with Central Ops regarding unit level Availability reporting and attend the Availability meetings
• Liaise with Procurement and Supply Chain to ensure availability of products and maintenance of stock levels at sites
• Monitor Compliance through Safety Culture and unit visits and feedback positive experiences and opportunities to improve to relevant stakeholders
• Maintain brand support materials for C&B brands, including Operational Excellence Manuals, Brand Standards, POS guides, equipment lists, Approved Product Lists and Price Tiers
• Input into and support delivery of Range Reviews for both MIH ranges and Consumer Packaged Goods (CPG)
• Input into planogram layouts for all C&B Brands
• Monitor competitor activity of new products, promotions and pricing on a regular basis to support commercial proposals and highlight any opportunities to the Commercial Manager
• Project manage various activities from idea generation through to implementation at units
• Support rollout of new SSP software systems

To be successful in this role you will need:

Essential:

• Some experience of using price, range, display and space, upselling, margin and category optimisation to deliver commercial results
• Knowledge of external trends in the Food and Beverage and/or Grocery industry
• Good understanding of the operational reality in units i.e. understanding of waste management and minimisation, labour planning and optimisation, equipment, space and layout etc.
• Flexible and adaptable approach with the ability to problem solve and question the status quo
• Ability to work at pace and effectively prioritise competing demands on time
• Analytical and commercial with the ability to make data driven decisions
• Impactful verbal and written communication skills
• Exceptional level of attention to detail
• Proficient user of Word, Excel, PowerPoint

Desirable:

• Specific experience of Coffee & Bakery within F&B industry

Why Join Us

• Employee Discounts across our brands (over 400 locations)
• Friends and Family Discount App
• Award-winning training, apprenticeships and development programmes
• Health & Wellbeing support
• Hybrid working model with flexibility for work–life balance
• Inclusive and diverse workplace with employee networks and communities

Ready to start the best part of your journey?
Join us at SSP and play a key role in shaping the financial performance of our Rail Gourmet business — where your insight, collaboration, and ownership will help drive our success across the UK and beyond.

At SSP, we value diversity and are committed to building a team that reflects a range of backgrounds, skills and perspectives.

#LI-HH1