Job Description

Capgemini is seeking a ‘Director’ level executive to drive CG’ s Commercial Banking delivery agenda in India as the Delivery Leader. This person will have a ‘Builder + Execute’ mindset, who is not only a strong leader who can articulate a vision but one who can also drive seamless first-time right execution of that vision in a very concrete manner that results in tangible business outcomes (Op Excellence, bookings, revenue, market recognition).
The role demands a high level of autonomy; a strong appetite to drive operational change and overcome organizational complexity; and a high level of drive to build and run a business to a potential multimillion scale operating business.

Primary Skills

Additional Responsibilities Includes:

• Extensive experience of working for financial institutions /Banks Knowledge of financial products Including Funding Markets, Commercial Loan Portfolios, Loan Administration, Payments, Covenant Administration, KYC and Fraud Operations and operational support functions Including Account reconciliations and Accounts Management
• Demonstrated experience leading people
• Act as a point of escalation. Maintains and applies a broad level of expertise across the functions and services delivered across Client organization
• To drive people development including communication, idea generation and solution implementation. Actively encourages a culture of escalation, openness and teamwork.
• To create collaborative relationships with the Client Organization and act as a trusted advisor on operational matters including taking ownership and resolving issues.
• Responsible for the effective management of the team, Acts as key point of contact in operational matters.
• Communicate plans and operating solutions designed to enhance services provided to the Client organization, increase functional efficiency and reduce operational risk.
• Liaise with internal and external Auditors with regards to section processes and controls.
• Ensures comprehensive procedural documentation is in place and adhered across all key operational processes. Upholds and maintains service level agreements across Functional Areas
• Responsible for ensuring the ongoing effectiveness of controls in response to changes in business process, market practice or regulations.
• Recruits, plans and manages the development of direct reports, including succession planning, and other team members
• Ongoing engagement with Client and evaluation of industry and regulatory changes, thinking strategically to anticipate challenges and taking steps to proactively address.
• Promote a client centric culture focused on providing a high level of service, including swift escalation and remediation of operational issues that could negatively impact the Client resulting in financial and reputational risk

The role will also include:

• Monitoring overall queues and reports to meet established Service Level Agreements including follow-up analysis and reconciliation
• Ensure standard processes across roles and responsibilities, of the multiple team while meeting / exceeding overall engagement’s SLAs/KPIs across quality and throughput
• Support consistent hiring and performance management practices for a team of ~200+
• Analyze and review quality trends and measures, reporting feedback to internal & client leadership
• Deliver projects on time, on budget, with exceptional quality under tight deadlines & minimal supervision
• Provide operational updates, raise issues or escalations to senior leadership at CG and clients
• Act as a subject matter resource on Commercial Banking, and related domains for the team specific to the NA, EU or APAC jurisdictions being supported

Secondary Skills

Our Ideal Candidate

He/She/They will have 15+ years of experience with a strong project track record and demonstrated P&L contribution to sales. A bachelor’s degree in commerce is required with MBA (Finance) and is strongly preferred.
• Education & Qualifications:
• University graduate/postgraduate / MBA
• Min experience if 15+ years in similar roles managing large operations and diverse teams
• Possesses strong communication skills with the ability to establish and build trust with internal key stakeholders and partners
• Energetic, flexible, collaborative, proactive leader
• Strong influencing and negotiating skills
• Experience of leading and successfully delivering change initiative
• Strong knowledge of operational Delivery in a Client environment

Key Technical & Behavioral Competencies include:

• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Familiarity with platforms & tools used in commercial banking like Loan IQ, Cap IQ, MRA, Pega, Fenergo, Actimize, World Check, Lexis Nexis & RDC
• Excellent commercial savviness and executive presence
• Superb leadership and team-building skills with the ability to build consensus and achieve goals through collaboration rather than direct line authority
• A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done
• Strong customer orientation, decision-making, problem-solving, communication, and presentation skills
• Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies Demonstrates ability and willingness to partner internally and externally to achieve appropriate objectives for clients and for Capgemini