Job Description

Hiring Range: $26.53 - $42.64

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

1. Serves as the primary contact with the Loan Production Group and Loan Operations ensuring that all new loans, renewals, extensions and modifications are processed, and set-up as intended advising the support areas as required with more complex transactions including but not limited to participations, industrial revenue bonds, tranche loans and others.
2. As directed by the RMs, the Commercial Banking Administrator III interacts with customers, attorneys, CPAs, and other lending institutions to resolve problems and/or aids where needed and to ensure that all required documentation, both loan and deposit, is returned as required within an appropriate timeframe.
3. Manage pipeline of assigned loans within nCino and other secondary sources. Ensure the accurate and timely completion of all data points as required.
4. Use third party providers collecting required documentation for services such as OFAC, Certificates of Existence and Flood Determination certificates.
5. Utilizes systems, procedural, operational and enterprise expertise to research and resolve issues and questions that may occur including those from Compliance, Internal Audit and Credit Risk Review. Works closely with and maintains strong productive relationships with the Loan Production Group, Loan Operations, Compliance, Credit Risk Review, Managed Assets, Internal Audit, Deposit Operations, Treasury Services, and the Business and Customer Service Centers to ensure rapid and positive issues resolution.
6. Perform loan maintenance as required. Maintenance will include participation settlements, loan payment adjustments, pay-offs and pay-downs, partial releases, interest rate changes.
7. Responsible for opening and maintaining Commercial Banking deposit accounts ensuring that all bank procedures are adhered too. Work with Treasury Services to ensure that all products are set up and working appropriately. Monitor and process overdrafts and ensuring compliance with overdraft approval and insider transaction procedures. Researches customer delinquencies and aged overdrafts and performs the necessary corrective maintenance to eliminate the cause should problems be the result of internal or systematic errors.
8. Assists the RMs in monitoring various monthly management reports to ensure that renewals, extensions, rate changes and maturity loans are reviewed, and the documentation prepared within the time frame designated and approved by the Team Leaders, Group Heads and or Credit Committee. Reports reviewed and monitored by the administrator include Flood, UCC Continuations/Terminations, K-Loan, Document Exceptions, On-Line Dollar, Missing Signature Cards and Sweep Reports.
9. Responsible for other lending support activities such as processing of construction loan advances.
10. Provide training to Commercial staff and acts as a mentor to less experienced Commercial Banking Administrators to include cross-training with other associated departments, i.e. Loan and Deposit Operations.
11. Provide administrative support to the Commercial Banking group by generating nCino management reports and assist in the testing of nCino system upgrades and the addition of new nCino products.

12. Must work within the boundaries of the division and bank’s policies and procedures. The Commercial Banking Administrator III must have the ability to work independently and to consistently demonstrate the ability to balance multiple assignments and priorities. Possess strong communication skills, both written and verbal and have the interpersonal skills needed for a positive team environment.

    Qualifications:

• Knowledge of commercial banking compliance and regulations
• Knowledge of general banking operations and activities
• Must be able to work independently with little direction
• Strong communication, organizational, writing and interpersonal skills required
• Working knowledge of the following programs:
• Microsoft Office (Excel/Word/Access)
• Metavante Insight/FIS
• nCino Lifecycle Lightening
• Salesforce
• Bachelor’s degree or related knowledge/skills gained through experience required
• 10+ years of commercial loan experience required
• Extensive knowledge of commercial and commercial real estate loan closing processes and procedures, loan systems and loan documentation.
• Expert real estate knowledge in an administrative support role
• Strong leadership, planning and organizational skills required
• Self-disciplined, self-motivated individual possessing a team-building spirit

Working Condition:

• Standard Office
• Some travel may be required between office sites for training, meetings and to foster a greater degree of teamwork.