Job Description

Join our dynamic Commercial Bank Onboarding team as an Operations Project Manager and lead innovative projects that shape the future of how we deliver to our clients! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation within the Commercial Bank Onboarding business. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.

As an Operations Project Manager, Vice President within the Commercial and Investment Bank, you will be a key driver advancing strategic initiatives and managing the operations to create efficiencies within our business with tangible projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in operations and project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will also be responsible for reporting progress to executive sponsors, structure the governance of programs, identifying dependencies, tracking progress to completion and fostering an environment of continuous learning and growth. Your ability to think strategically, create trusted relationships, adapt to change, and deliver critical business objectives will be crucial in this role.

Job responsibilities

• Lead the advancement of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units.
• Cultivate a deep understanding of the CB Onboarding business and strategic initiatives via training and shadowing to enable ability to effectively lead programs.
• Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
• Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
• Build, lead, and manage matrixed teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.

Required qualifications, capabilities, and skills

• Experience working in the professional services industry with client onboarding (implementation) domain knowledge
• Proven ability to lead and manage complex programs or projects, delivering results and managing to KPI’s across various business units, typically demonstrated through 7+ years of relevant experience.
• Demonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program execution.
• Proven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.
• Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting.
• Proficiency in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development.
• Proven experience preparing executive stakeholder presentations and presenting program/project progress to senior leadership.

Preferred qualifications, capabilities, and skills

• Project Management Professional (PMP) or similar certification
• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Mentor team members to support their professional growth and enhance project management capabilities.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans