Job Description

We are currently seeking a Commercial Auto Bodily Injury Claims Representative to join our Boston office, located directly across the street from South Station. This is an excellent opportunity for an experienced claims professional to join our growing team and build a career with a financially sound company.

Responsibilities

• Contact commercial insureds, attorneys, claimants, and other parties to gather required information and investigate claims in accordance with applicable guidelines.
• Investigate, analyze, and evaluate commercial automobile liability claims, including liability, coverage, and damages.
• Develop and maintain comprehensive claim files documenting all investigation, evaluation, and claim-handling activities.
• Interpret and apply commercial automobile policy provisions, including coverages, exclusions, conditions, and endorsements.
• Establish adequate and timely reserves in accordance with company guidelines and claim exposure.
• Provide fair and equitable evaluations and negotiate settlements within established authority.
• Manage complex and litigated commercial auto bodily injury claims from initial investigation through resolution.
• Direct and monitor defense counsel in the handling of litigated matters, including discovery, mediation, trial preparation, trial, and settlement.
• Identify, investigate, and refer potential fraudulent claims to the Special Investigations Unit (SIU).
• Maintain effective communication with insureds, brokers, attorneys, claimants, defense counsel, and other stakeholders throughout the life of the claim.
• Answer questions and resolve claim-related issues within established levels of authority.

Qualifications

• 3+ years of commercial automobile casualty claims experience preferred.
• Minimum of 5+ years’ experience handling auto bodily injury and liability claims required.
• Massachusetts automobile claims experience required.
• Experience managing litigated commercial auto claims strongly preferred.
• Knowledge of commercial automobile coverages, policy interpretation, liability investigation, and claim evaluation.
• Excellent written and verbal communication skills.
• Strong negotiation, analytical, and decision-making abilities.
• Exceptional interpersonal and customer service skills.
• Demonstrated ability to manage multiple complex claims, prioritize effectively, and work with a strong sense of urgency.
• Exceptional attention to detail and strong organizational skills.
• Ability to work independently while contributing effectively to a team environment.
• BA/BS degree or commensurate casualty claims experience required.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: $86,000 -$118,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies that write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.