Job Description

Location: Merelbeke

Reports to: Business Manager Personal Care

Your mission

As a Commercial Assistant, you play a vital role in supporting our customers and our Sales Team. You ensure smooth follow-up of the customer portfolio, enhance the digital customer experience, and contribute to the overall quality of our customer service. With your commercial insight and administrative precision, you help drive growth and operational efficiency.

What you will do

1. Customer and Digital Support

• Act as the first point of contact for customers, providing timely communication on product specifications (e.g., changes, legal aspects, PPEs).

• Encourage and assist customers in using the customer portal, ensuring a smooth and user-friendly digital experience.

• Maintain accurate customer data in CRM and other IT systems, and promote optimal customer engagement.

• Support the Sales Team with pricing analysis, price list updates, and handling price claims.

• Process sample requests in CRM and coordinate with customers and Sales Managers to qualify requests.

• Identify commercial opportunities and share them with Sales Managers.

• Assist with order processing issues and help resolve open order problems.

• Support overdue payment collection and manage credit limits in collaboration with Credit Control.

• Monitor customer purchasing behavior, collect forecasts, and support Planners.

• Coordinate destocking actions for slow-moving products and report progress to the Business Manager.

• Master CRM and ERP functionalities to deliver efficient and high-quality customer service.

• Support the organization of customer events to enhance our brand visibility and increase market awareness.

2. Compliance & Sustainability

• Ensure compliance with all QA and SHE procedures and standards.

• Review non-conformances daily and collaborate with internal stakeholders to resolve them.

• Translate the Group’s sustainability strategy into practical, job-related actions.

3. Process Optimization & Teamwork

• Provide regular feedback to process owners and Key Users to support operational excellence.

• Develop expertise in relevant processes and contribute to best practice sharing.

What you bring

• Proven experience in commercial support and customer service.

• Entrepreneurial and dynamic mindset

• Strong relationship-building and negotiation skills.

• Excellent communication skills in Dutch and good command of English.

• Motivated team player with a high level of service orientation and goal focus.

• Strong organizational skills and a proactive attitude.

• Advanced user of IT tools and CRM systems.

• Flexible and resilient under pressure, with the ability to adapt to changing requirements.

• An affinity with the cosmetics industry is a welcome bonus that helps in building strong customer relationships.

Why join us

Azelis offers a dynamic and international working environment where individuals are empowered to grow, contribute, and make a real impact. Operating in 65 countries, we actively embrace diversity and foster an inclusive culture that values different perspectives. Sustainability is deeply embedded in how we innovate, partner, and lead, ensuring our people and practices contribute to long-term value. With access to state-of-the-art technology and a collaborative global network, you will be part of a future-focused organisation that invests in both people and progress.

In addition to a meaningful role within a forward-thinking company, we offer a competitive and comprehensive employment package, including:

• Competitive salary with performance-related bonus

• Group insurance and pension scheme

• Hospitalisation insurance

• Meal vouchers and eco vouchers

• Netto representation allowance

• Laptop, mobile phone, and subscription

• Legal holidays

• Teleworking in line with Azelis policy

• Learning opportunities and global career development

At Azelis, your work matters, and so does your growth. Join us in shaping a more sustainable and connected future.