Job Description

Mission:

Ensure follow-up and liaison with customers/prospects and support the sales network from the request for quotation to payment

With a strong focus on profitable growth and customer excellence, the Sales Assistant will:

• Build and formulate the offer to customers under responsibility
• Monitor offers and their adaptations by proposing economic and/or technical alternatives, relying on the logistics department and the technical department
• Carry out the review of customer requirements at the consultation and/or order to distinguish the products and verify the conformity of the purchase order in accordance with quality standards if applicable
• Manage/monitor the order book of assigned customers from their registration to payment
• Propose optimization solutions in the management of allocated customer credits and order tracking
• Manage customer credit lines and calculate financing needs
• Participate in the optimization of customer inventory management and logistics
• Manage consignment stock in compliance with contracts
• Implement appropriate procedures to ensure the shipment and invoicing of products
• Cooperate with finance, technical, logistics, quality and transport departments to secure commercial activity and optimize customer service.
• Set up and participate in meetings with customers to meet their needs for information
• Communicate with the international and external network
• Ensure the response to customer requests on legal and regulatory aspects by relying on the relevant internal departments
• Research, analyze and record customer forecasts in the ERP

Responsibilities exercised and latitude of action

• Ensure that consultations are processed as quickly as possible
• Participate in the smooth running of the sales department by developing its versatility
• Participate in updating business procedures
• Ensure/Manage order tracking

Specific professional knowledge

• Proficiency in French and English language in a professional context, knowledge of German is a plus!
• Basic knowledge of international trade (INCOTERM rules, payment terms, export taxes, etc.)
• In-depth knowledge of communication
• Mastery of office and ERP tools
• Minimum level of education: Bachelor’s degree or equivalent experience

Supervisor:

• Hierarchical Reporting: Deputy Commercial Director (N+1)
• Operational Scope: Responsible for the respective market zone