Job Description

Commercial Analyst

Help KiwiRail stay on track by turning passenger data into better commercial decisions.

• Location, Auckland / Christchurch / Wellington
• Turn passenger, booking, and financial data into clear insights
• Develop forecasts and analyse demand trends

Position Description

He kōrero mō mātou | About us:

At KiwiRail, we connect people, businesses, and communities across Aotearoa New Zealand. For more than 150 years, our rail services have helped keep the country moving, and we're continuing to invest in a more connected and sustainable future.

Our purpose, Hononga Whaikaha, Oranga mō Aotearoa — Stronger Connections, Better New Zealand — guides how we work together and the value we create for New Zealanders.

With more than 4,500 people across our business, we believe strong teamwork, customer focus, and looking after one another help us deliver better outcomes. Safety, health, and wellbeing remain our number one priority.

He whakamārama mō te tūranga mahi | About the role:

We are transforming our passenger rail and Interislander ferry services, creating opportunities to improve how we understand demand, manage revenue, and deliver value for our customers.

As our Commercial Analyst, you will turn passenger, booking, and financial data into clear insights that support better commercial decisions. Working closely with the Revenue Optimisation Lead and teams across Passenger, you will help identify opportunities to improve revenue, pricing, forecasting, and service performance.

You will contribute to decisions that balance commercial performance with positive customer outcomes. Your analysis will help us understand what drives demand, evaluate pricing initiatives, and plan.

In this role, you will:

• Analyse passenger demand, booking patterns, revenue, yield, capacity utilisation, and booking lead times to identify trends, risk, and commercial opportunities.
• Develop and maintain passenger demand and revenue forecasts, supporting budgets, reforecasts, and longer-term planning.
• Support fare reviews, pricing initiatives, and the development of revenue management capability.
• Prepare commercial performance reporting, investigate variances, and translate complex analysis into clear recommendations.
• Evaluate pricing, promotional and other commercial initiatives to understand their impact on demand, yield, and revenue.
• Work with Finance, Sales, Marketing, Product, Customer Experience and Operations to improve commercial outcomes.
• Improve analytical processes, data quality, and reporting, and support the commercial requirements of future booking-system capability.
• Monitor tourism trends and provide meaningful insights to the Passenger team,

Ngā pukenga e rapu nei mātou | What you will bring:

You will enjoy exploring data, asking questions, and understanding why performance changes. You are comfortable working with detail, sharing your findings, and collaborating with others to turn insights into action.

You will ideally bring:

• At least three years' experience in commercial analysis, revenue management, financial analysis, or a related analytical role.
• Strong analytical and problem-solving skills, with an understanding of pricing, revenue, demand, forecasting, and financial performance.
• Experience developing forecasts, analytical models, and performance reports, alongside advanced Excel skills and Power BI or similar tools.
• Confidence working with large datasets from multiple sources, maintaining data quality, and translating complex findings into practical recommendations.
• A curious, collaborative, and adaptable approach, with an interest in using AI and emerging analytical tools appropriately.

Experience in travel, tourism, transport, revenue management, or another capacity-based business would be an advantage.

A tertiary qualification in Commerce, Finance, Economics, Statistics, Business, or a related discipline is welcome. Relevant commercial, financial, revenue management, or analytical experience can also meet this requirement.

Other requirements:

• A current and valid New Zealand driver's licence.

Nōu te rourou | What is in it for you:

You will join a team helping shape the future of passenger transport in New Zealand. Your insights will contribute to decisions that improve commercial performance and help us make the most of our passenger services.

At KiwiRail, you will have the opportunity to:

• Make a meaningful contribution to the development of our passenger rail and ferry services.
• Work collaboratively with colleagues across a diverse business.
• Build your commercial, forecasting, and revenue management expertise.
• Help develop analytical tools, reporting, and future booking-system capabilities.
• Explore opportunities to grow your skills and develop your career within KiwiRail.

You will be part of an organisation with a proud history and an important role in creating a more connected and sustainable New Zealand.

Kua rite, kia rite | Ready to Make a Difference?

If you are curious about what drives commercial performance and enjoy turning data into meaningful action, we would like to hear from you.

Bring your analytical skills, fresh perspectives, and collaborative approach to KiwiRail. Help us make informed decisions that strengthen our passenger services and build better connections for New Zealand.

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you are a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 5th November 2026 (unless filled sooner)