Job Description

About AnywhereNow

Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management. We help organizations connect employees and customers through innovative customer experience solutions built natively for Microsoft Teams.

Today, we support hundreds of leading organizations worldwide with cloud-based contact centre, dialogue management and customer engagement solutions that enable seamless communication across every channel.

At AnywhereNow, we value innovation, ownership, collaboration and continuous improvement. We are passionate about helping businesses create exceptional customer experiences while empowering our people to grow and make an impact.

About the Role

We are looking for a highly organised and detail-oriented Commercial Administrator to support Project Aurora, a strategic customer migration programme.

In this role, you will be responsible for coordinating and administering the commercial lifecycle of customer migration opportunities, ensuring accuracy, compliance and efficient progression through every stage of the process.

Acting as the operational backbone of the commercial function, you will work closely with Customer Success, Professional Services, Finance, Operations, Back Office and Partner teams to manage quotations, approvals, CRM administration, commercial documentation and reporting.

This is an excellent opportunity for someone who enjoys creating structure, maintaining high levels of accuracy and collaborating across multiple stakeholders in a fast-paced SaaS

environment.

Requirements

We are looking for a highly organised and detail-oriented Commercial Administrator to support Project Aurora, a strategic customer migration programme.

In this role, you will be responsible for coordinating and administering the commercial lifecycle of customer migration opportunities, ensuring accuracy, compliance and efficient progression through every stage of the process.

Acting as the operational backbone of the commercial function, you will work closely with Customer Success, Professional Services, Finance, Operations, Back Office and Partner teams to manage quotations, approvals, CRM administration, commercial documentation and reporting.

This is an excellent opportunity for someone who enjoys creating structure, maintaining high levels of accuracy and collaborating across multiple stakeholders in a fast-paced SaaS environment.

What You'll Be Doing

Commercial Opportunity Administration

• Coordinate customer opportunities from identification through qualification, approval, purchase order receipt and handover to delivery teams.

• Ensure all required actions, approvals and documentation are completed before progression.

CRM & Data Management

• Maintain accurate customer, partner and opportunity records within Microsoft Dynamics 365.

• Track data quality, renewal dates, migration stages, quote status and purchase order progress.

• Ensure auditable records are maintained throughout the customer journey.

Quotation & Pricing Administration

• Prepare accurate quotations using approved pricing models and calculators.

• Validate subscription pricing, migration costs, PoC charges, discounts and partner margins.

• Ensure commercial proposals align with internal pricing and governance frameworks.

Commercial Documentation & Approvals

• Coordinate Statement of Work (SOW) and proposal documentation.

• Manage approval workflows across project teams and leadership stakeholders.

• Maintain version control and document compliance standards.

Pipeline Reporting & Forecasting

• Support reporting on commercial pipeline performance.

• Track migrations, quotations, purchase orders, overdue actions and project risks.

• Produce management reporting and dashboard updates.

Stakeholder Coordination

• Work closely with internal teams, partners and external stakeholders.

• Ensure assumptions, dependencies, scope and commercial commitments are properly documented and communicated.

Continuous Improvement

• Maintain templates, checklists and stage-gate processes.

• Identify opportunities to improve efficiency, data quality and commercial controls.

What We're Looking For

We hire for potential, mindset and competencies just as much as experience.

Key Competencies:

• Strong communication skills with the ability to convey information clearly and professionally.

• Excellent collaboration and relationship-building capabilities.

• Exceptional attention to detail when managing commercial information and documentation.

• High levels of ownership and accountability.

• Strong planning and organisational skills with the ability to manage multiple priorities.

• Analytical mindset with confidence interpreting commercial and operational data.

• Process-driven approach with a passion for continuous improvement.

Essential Experience & Skills:

• 2-5 years' experience in a commercial administration, sales operations, revenue operations, renewals or business support role.

• Experience within a SaaS, Software, UCaaS, CCaaS or Technology environment.

• Previous exposure to quotations, pricing administration, contracts, purchase orders or statements of work.

• Strong commercial awareness and understanding of documentation processes.

• Experience working with CRM platforms, ideally Microsoft Dynamics 365.

• Advanced Microsoft Office skills, particularly Excel.

• Strong written and verbal communication skills.

• Ability to analyse commercial data and produce accurate reports and forecasts.

Why Join AnywhereNow?

• Be part of a global SaaS organisation experiencing exciting growth.

• Work on a significant strategic customer migration programme.

• Collaborate with international teams and leading technology partners.

• Gain exposure to customer success, commercial operations and SaaS delivery functions.

• Join a culture that values ownership, innovation and teamwork.

Information Security Responsibilities:

All employees are responsible for supporting and maintaining the organisation's information security standards. This includes:

• Adhering to all applicable information security policies, procedures, and guidelines at all times

• Protecting company, customer, and partner data from unauthorised access, disclosure, alteration, or loss

• Using company systems, devices, and networks in a secure and compliant manner

• Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team

• Completing mandatory information security and data protection training as required

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements

Failure to comply with information security responsibilities may result in disciplinary action.