Job Description

Annual salary: up to £28,186.33

Commercial Assistant

Dartford

Full Time, Permanent

42.5 hours Per week 8-5 Mon-Friday

Salary; £28,186.33 per annum

About the Role:

Part of a local team assisting Commercial & Head of Operations with commercial control & reporting on high standard Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards.

As a Commercial Administrator, you'll be at the heart of our operation, playing a vital role in keeping projects moving, supporting our commercial team, and delivering an outstanding experience for our clients and customers.

• Be the central point of coordination for the commercial team, ensuring client, customer, and company communications are managed accurately, professionally, and efficiently.
• Provide essential support across a variety of business functions, collaborating with operational teams, clients, and internal departments to help deliver a seamless service.
• Take ownership of key commercial processes, including material requisitions, purchase orders, invoicing, and cost management, helping to ensure work is completed, tracked, and invoiced promptly.
• Play a key role in maintaining exceptional customer satisfaction by delivering a professional, responsive, and customer-focused service in every interaction with clients, residents, colleagues, and stakeholders.
• Build positive relationships with service users by providing timely updates on ongoing works and ensuring clear, accurate communication throughout the customer journey.
• Work closely with colleagues across the business to drive efficiency, support operational excellence, and contribute to high levels of service delivery and customer satisfaction.
• Help maintain the high standards our customers expect by supporting compliance with company procedures, Health & Safety requirements, and best practices.
• Take pride in looking after company assets and resources, ensuring these are maintained and used in line with company policies.
• Attend informal and formal company & client meetings and training sessions as required.

Role criteria:

• Previous experience in an administration, commercial administration, or business support role.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and accuracy in processing data, documentation, and records.
• Experience with purchase orders, invoicing, and general commercial or financial administration.
• Confident communicator with strong customer service and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to work independently, use initiative, and contribute effectively as part of a team.
• Customer-focused with a proactive and professional approach.
• Strong problem-solving skills and a commitment to delivering high-quality work.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Uniform provided
• EAP

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Francesca Swan (francesca.swan@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.