Job Description

Overview

Frank Gay Commercial Services is looking for an EXPERIENCED Account Manager to provide expert-level service to commercial customers. The ideal person will contribute to business growth, customer retention, and timely accounts receivables.

What we OFFER you:

• Health, Dental, Vision
• Paid life insurance
• Matching 401K
• Weekly pay
• Performance Bonus
• Paid Time Off (PTO)
• 12 Paid Holidays
• Paid Birthday Off
• Company Cell phone
• Company Laptop

What you will do

• Communicating with customers to ensure that all their needs are understood and addressed.
• Building strong customer relationships to maintain quality of business with our customers.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the customer’s desires.
• Acting as the customer’s main point of contact to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Manage accurate and timely billing of commercial accounts.
• Strong problem-solving and decision-making skills
• Effectively manage account receivables and collection
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

You must have:

• Proven 2+ years of Account Management experience (B2B preferred)
• Experience working in a Trades/Service Company
• Experience in handling Property Management Accounts a PLUS
• Proficiency with CRM software (e.g. ServiceTitan, HubSpot) and MS Office (particularly MS Excel)
• Deadline and detail-oriented
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data
• Adaptability and strong problem-solving skills
• Excellent active listening skills
• Strong problem-solving and decision-making skills
• Ability to build rapport and collaborate with others within the internally and externally
• Understanding of consumer behaviors and industry trends
• Proven ability to successfully manage multiple accounts
• Bilingual in English & Spanish a plus