Job Description

Salary - $22/hour - minimum (based on experience)

Under the supervision of operations leadership, the Combo Technician (Route) ensures that The ICEE Company is always represented in a professional and courteous manner. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our Customers but also our partners and our peers. The Combo Technician (Route) will have daily responsibilities including delivering products, completing, and rotating account inventory, completing invoices, cleaning machines, and replacing promotional materials. In addition to these duties, the Combo Technician (Route) will need to perform as a Service Technician. Combo Technicians (Route) will work with minimal supervision and are required to attend weekly meetings held in their service center. Individuals in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

ESSENTIAL FUNCTIONS:

• Receives dispatched service calls as assigned and ensures prompt response based on estimated time of arrival (ETA).
• Receives emergency service or supply calls from the service center, Field Manager, and/or Customer Service daily.
• In certain locations, the Combo Technician (Route) is responsible for machine movement including not limited to: installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
• Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
• Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
• Discusses with store personnel any new product to be left and informs them of new promotional items.
• Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
• Cleans machines, replenishes stock of cups/lids/straws, and freshens promotional materials.
• Documents store provided PO # on invoices at necessary accounts.
• On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he/she will receive the payment for this product. If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
• Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.
• NOTE: See Service Technician description for detailed service requirements.

COMPETENCIES:

To perform this job successfully, the Combo Technician (Route) must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
• Strong mechanical aptitude.
• Must possess enthusiasm and motivation toward in-store merchandising and POS.

EDUCATION AND EXPERIENCE:

• Must be at least 21 years of age due to DOT requirements.
• High School Diploma or equivalent.
• Experience working as a Service Technician or possesses mechanical aptitude.
• Certification by the Environmental Protection Agency (EPA) to handle refrigerant, a plus.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver’s License.
• Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
• Preferred two (2) years customer service and/or route driving experience.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Job Analysis/Job Description Physical Activities Checklist

Job title: Combo Technician (Route)

Physical Activities

Check all that apply

Frequency

(N)Never, (O)Occasionally or (C)Constantly

Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.

O

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

C

Remaining in a stationary position, often standing, or sitting for prolonged periods.

C

Moving about to accomplish tasks or moving from one worksite to another.

C

Adjusting or moving objects up to 15 pounds in all directions.

C

Communicating with others to exchange information.

C

Repeating motions that may include the wrists, hands and/or fingers.

C

Operating machinery and/or power tools.

C

Operating motor vehicles or heavy equipment.

C

Environmental Conditions

Check all that apply

Frequency

Low temperatures.

O

High temperatures.

O

Outdoor elements such as precipitation and wind.

O

Noisy environments.

O

Hazardous conditions.

O

Poor ventilation.

O

Small and/or enclosed spaces.

O

Adverse environmental conditions expected.

O

Physical Demands

Check only one

Frequency

Sedentary work that primarily involves sitting/standing.

O

Light work that includes moving objects up to 20 pounds.

O

Medium work that includes moving objects up to 50 pounds.

O

Heavy work that includes moving objects up to 100 pounds or more.

O

Disclaimer:

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement:

The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age,
national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital
status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's
status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic
characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and
unemployment status