Job Description

This role installs, maintains, repairs, and restores telecommunications infrastructure and customer services, including fibre, copper, coaxial, Internet, voice, data, wireless, and TV systems. Performs cable splicing, service installations, utility locates, customer support, and outage response while ensuring safe work practices, accurate documentation, and reliable service delivery in urban, rural, and remote environments.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Cable Splicer

• Install, remove, maintain, and splice aerial and underground telecommunications facilities, including fibre, copper, and coaxial cable.
• Prepare and complete cut-over sheets, as-built drawings, maps, and records using company computer systems.
• Operate and maintain company vehicles, trailers, test equipment, locators, hand tools, and power tools.
• Locate underground plant accurately and complete required documentation for customers and company records.
• Respond to service outages and restoration activities, including emergency repairs outside regular business hours.
• Work safely at heights, in confined spaces, and in varying outdoor conditions, including extreme weather.
• Support inspections or quality checks of outside plant work completed by other resources.
• Coordinate with customers to minimize the impact of service interruptions.
• Travel throughout the operating territory, including overnight and remote assignments when required.

Service Technician

• Installing and maintaining telecommunications services such as Internet, voice, data, wireless, or TV at customer or field locations.
• Installing and maintaining customer-side equipment, wiring, and fibre as required.
• Planning and documenting on-site work to company and customer standards.
• Interacting directly with customers and explaining services or equipment where appropriate.
• Using company-provided laptops, mobile devices, and tools to complete assigned work.
• Supporting other field teams as needed during peak demand or operational requirements.
• Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
• Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

• 1 year experience in cable splicing or outside plant work, or equivalent experience gained through 3 years’ service technician work in a northern environment.
• Strong mechanical and technical aptitude, including the ability to safely use hand and power tools.
• Ability to work safely at heights, on poles, and in confined spaces.
• Physically capable of lifting and handling heavy equipment and working outdoors year-round, typically up to 35 KG.
• Working knowledge of modern computer systems used for job documentation and reporting.
• Valid Class 5 driver’s license with 3 years driving experience and ability to operate company vehicles safely.
• Strong communication skills and ability to work effectively with customers and team members.
• Willingness to work overtime, on-call, evenings, weekends, and holidays as required.

Working Conditions

This position is primarily field-based and involves year-round outdoor work supporting aerial and underground telecommunications infrastructure. Work may occur in urban, rural, and remote northern communities, including, open trenches, tents, trailers, manholes, rights-of-way, confined spaces, and at heights. The role requires regular travel within the operating territory, including aircraft, and work in varying weather conditions, including extreme cold. Overtime, on-call duties, and emergency response outside regular hours may be required to restore service.

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts
• Team Incentive Bonus
• Paid Vacation with a Vacation Travel Allowance
• Work-Life Balance
• Community Involvemen

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.