Job Description

Job Location: Tonkin Parts Center - Portland, OR 97220
Position Type: Full Time
Salary Range: $50,000.00 - $120,000.00 Base+Commission/year
Job Category: Parts - WarehouseHave you worked in a New Car Dealership for the last several years or worked in the collision industry as a parts specialist? Tonkin Parts Center is offering a rare opportunity for an experienced parts professional join our team—no nights, no weekends, no walk-up customers, or technicians, just selling directly to professionals in the collision industry electronically or over the phone!
About the Role:
At Tonkin Parts Center, we specialize in providing OEM parts to collision repair shops across the Pacific Northwest. Our 150,000 sq ft warehouse stocks over $19 million in inventory from top manufacturers like Toyota, GM, Ford, Honda, Nissan, Subaru, and more.
We’re seeking a motivated, customer-focused professional to manage inbound sales calls and electronic orders. You will process parts orders and build long-term relationships with our shop customers. You will be part of a team that values accuracy, urgency, and exceptional customer service.
Why Join Us?
- Competitive pay with room for growth
- Work in a professional office setting
- Work with a knowledgeable and supportive team.
- Modern facility with a huge inventory and strong supplier relationships
- Be part of a respected, long-established organization in the Pacific Northwest
- Have the opportunity to gain experience with new manufacturers.
Collision Parts Specialist Job Responsibilities
- Assist Wholesale Customers: Provide friendly, professional, and efficient service to wholesale clients, helping them obtain the required parts or accessories to repair the vehicles in their shops.
- Locate or order parts as needed, ensuring timely fulfillment of customer orders.
- Prepare and process invoices for parts to be delivered to customer base of over 4000 customers
- Collaborate with our experienced operations team to ensure timely delivery of orders.
- Use your skills to provide valuable ETA’s to our customers
- Special Orders: Process special order parts requests and follow up on back-ordered items.
- Develop and maintain strong relationships with existing wholesale customers to foster loyalty and repeat business.
- Develop a deep understanding of automotive parts and their applications, staying updated with the latest industry trends and product developments.
- Provide technical assistance and guidance to customers in selecting the right parts, identifying upselling opportunities to increase revenue.
Collision Parts Specialist Compensation & Benefits
Pay: Up to a 6-month training wage of $4,200.00 to $5,000.00 (DOE) per month while you learn! Then you will move to a Base Salary + Commission pay plan that has an opportunity for double or more!
On top of all the fun, we offer:
- Monday – Friday, specific hours depending on the route
- Day Shifts (Varied Schedule options)
- Free TriMet HopPasses
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsCollision Parts Specialist 

Qualifications
- Prior

Experience: Experience in a new car dealership parts department, or collision center parts department.
- Customer Service Skills: Strong verbal and written communication abilities to assist customers effectively.
- Organizational Skills: Ability to manage multiple tasks and maintain an organized workspace.
- Technical Proficiency: Familiarity with Microsoft Outlook, and any of the following ordering platforms; CCC, OPS Trax, OEC- Collision Link, and Parts Trader
- Attention to Detail: Accuracy in processing orders.
- Team Collaboration: Ability to work effectively as part of a team.
- Mentally Challenging: This job will challenge your skills and give you an opportunity to grow professionally!
- High School Diploma or Equivalent: Minimum educational requirement; further certifications are advantageous.
- Adaptability and Willingness to Learn
Corporate Hiring Requirements: Must be 18 years or older & have a clean driving record with a valid driver’s license, able to pass a criminal background check.
If you're looking for a role that offers variety, flexibility, and a supportive team environment, we’d love to hear from you!