Job Description

Jim Pattison Subaru South is seeking an experienced Collision Centre Manager to oversee the successful operation of our busy collision repair facility. This position is ideal for a proven collision industry professional who understands the complete repair process, can lead a team effectively, and has the business judgment to balance quality, productivity, customer service, and profitability.
Reporting to the Fixed Operations Manager, the Collision Centre Manager will take ownership of the daily performance of the collision centre and play a key role in developing a high-performing, customer-focused operation.

About Jim Pattison Auto Group
Jim Pattison Auto Group is part of the Jim Pattison Group and has been serving Western Canada since 1961. Today, the group operates 28 locations representing 16 automotive brands.
Our success is built on our people and our commitment to providing an exceptional customer experience.
Learn more about us at: https://www.jpautogroup.com/dealership/about.htm

The Opportunity
As Collision Centre Manager, you will be responsible for the overall coordination and performance of the body shop. You will lead employees, manage workflow, maintain strong relationships with customers and insurance partners, and ensure repairs are completed safely, efficiently, and to the required quality standards.
Your responsibilities will include:
• Directing the daily operation of the collision centre, including workflow, scheduling, staffing, production, and repair completion.
• Leading, coaching, and supporting collision centre employees to achieve productivity, quality, and customer service objectives.
• Maintaining effective relationships with insurance adjusters, customers, vendors, and dealership departments.
• Reviewing repair plans and ensuring work is properly estimated, authorized, scheduled, and completed.
• Monitoring repair quality and ensuring vehicles are repaired according to manufacturer specifications, industry standards, and applicable safety requirements.
• Managing repair timelines and identifying workflow issues before they affect customer delivery dates.
• Overseeing customer communication throughout the repair process and resolving concerns promptly and professionally.
• Preparing, monitoring, and managing the collision centre's operating budget and financial performance.
• Reviewing key performance indicators and identifying opportunities to improve profitability, efficiency, and customer satisfaction.
• Supporting business development and implementing initiatives designed to increase collision centre sales and market share.
• Ensuring compliance with workplace safety requirements, dealership policies, warranty procedures, and applicable regulatory standards.
• Maintaining accurate records and ensuring appropriate handling of customer, vehicle, insurance, and business information.
• Using MPI estimating and reporting processes, including direct estimating, to support accurate repair planning and documentation.
• Assessing vehicle damage and determining appropriate repair or replacement procedures for structural, mechanical, and cosmetic components.
• Reviewing estimates for labour, parts, refinishing, and related repair operations.
• Supporting estimates for retail paint work, vehicle customization, and specialty repairs when required.
Required Qualifications
Previous hands-on experience in the collision repair industry is required. Candidates must have prior experience working as a Collision Estimator, Production Manager, or in a comparable collision repair position.
In addition, the successful candidate will have:
• Previous leadership or management experience in a collision/body shop environment.
• Strong knowledge of the collision repair process from estimating through final delivery.
• Working knowledge of MPI estimating, reporting, and direct estimating procedures.
• Demonstrated ability to manage repair workflow, production schedules, and competing priorities.
• Strong understanding of repair quality, vehicle safety, parts, labour, refinishing, and damage assessment.
• Experience working with insurance representatives and managing customer expectations.
• Excellent organizational skills and the ability to manage multiple repair files simultaneously.
• Strong financial and business acumen, including the ability to monitor budgets, productivity, and profitability.
• Sound judgment and a highly detail-oriented approach to estimating and repair management.
• Proven ability to identify operational issues, develop solutions, and implement process improvements.
• Strong written and verbal communication skills.
• A professional, positive, and accountable leadership style.
• Familiarity with collision repair management and estimating software.
• A valid provincial driver's licence and a clean driver's abstract.
Why join us…
• Competitive wages that exceed industry standards.
• Unlimited avenues for growth and advancement within our expansive organization, boasting 28 locations and 16 renowned brands.
• Exclusive discount offers for employees.
• Recognition and rewards program to acknowledge your contributions.
• Comprehensive benefits package designed to promote employee health and wellness.
• Work alongside passionate, collaborative colleagues in a supportive environment.
How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals, including those from diverse backgrounds, and will provide accommodations throughout the recruitment process in accordance with applicable laws.