Job Description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Bob Howard Collision Center in Edmond is seeking a friendly, upbeat, and customer-focused Customer Service Representative (CSR) to join our team. This role is the first point of contact for our customers and is critical to delivering a positive, seamless experience throughout the repair process. The ideal candidate thrives in a fast-paced environment, is highly organized, and can effectively manage multiple tasks while maintaining a professional and welcoming attitude

Responsibilities

• Hours Monday–Friday, 7:30 AM – 4:30 PM
• Occasional Friday shift: 9:00 AM – 6:00 PM
• Work collaboratively with technicians and staff to ensure excellent customer service
• Multitask effectively in a high-volume, fast-paced environment
• Assist with daily operational tasks between customer interactions
• Maintain an organized front office and customer area
• Perform filing and general administrative duties
• Process payments and handle cash/credit transactions
• Check in customers and open repair orders accurately and efficiently
• Greet customers in person and provide a warm, professional first impression
• Answer incoming phone calls and assist customers with questions and service needs

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask and stay organized under pressure
• Basic computer skills and administrative experience
• Positive attitude with a strong commitment to customer satisfaction
• Reliable, punctual, and team-oriented
• Previous customer service experience required; collision or automotive industry experience preferred

In addition to competitive pay, we offer our associates the following benefits:

• Starting pay: $18.00-20.00 per hour (based on experience)
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.