Job Description

Position: College Park Clinic Manager

Department: HQHVSN - College Park Clinic

Reports To: Clinic Director

Location: 2533 Sullivan Rd, Atlanta, GA 30337

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The HQHVSN (High-Quality, High-Volume Spay/Neuter) Clinic Manager is responsible for the daily operational leadership, team accountability, scheduling, workflow efficiency, and culture of a high-volume spay/neuter clinic. This position ensures the clinic runs safely, efficiently, and consistently while maintaining a strong focus on quality medicine, positive client experience, staff accountability, and sustainable surgical volume.

This is a hands-on leadership role. The Clinic Manager is expected to actively support clinic operations while also overseeing staff performance, workflow systems, schedule management, inventory coordination, client care flow, and ongoing process improvement. The goal of this role is to build and maintain a clinic that is organized, productive, team-oriented, medically sound, and capable of operating at its full potential.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Clinic Operations & Workflow Management:

• Courageously oversee the day-to-day operations of a high-quality, high-volume spay/neuter clinic.
• Ensure the clinic is operating efficiently, safely, and in alignment with LifeLine medical and operational standards to include:
• Adherence to approved medical protocols and SOPs
• Safe, efficient HQHVSN surgical flow
• Appropriate patient selection and case triage
• Compliance with anesthesia, monitoring, recovery, and discharge standards
• Proper controlled drug handling, documentation, and chain of custody
• Consistent vaccine protocols and preventive care protocols
• Accurate and timely medical record documentation
• Proper handling of high-risk patients (brachycephalics, pyometras, pregnancy spays, retained testicles, etc.)
• Safe patient handling and support of medical team decisions
• Identify workflow barriers and proactively implement solutions to improve efficiency without compromising patient care or staff wellbeing.
• Monitor daily clinic function and ensure downtime is used productively for tasks such as cleaning, laundry, restocking, pack preparation, inventory checks, paperwork, and organization.
• Collaborate with leadership to optimize clinic processes, staffing models, and daily scheduling to support sustainable growth and save lives.

Surgery Schedule Oversight & Volume Management:

• Review the surgery schedule every day to ensure the next 1-3 days are appropriately filled and optimized.
• Work proactively to maximize surgical capacity while accounting for:
• Historical no-show rates
• Overbooking strategies when appropriate
• Community cat and grant-based programs
• Double-doctor days
• Case complexity (pregnancy, pyometra, retained testicle, brachycephalic/high-risk patients, etc.)
• Partner with leadership to ensure the clinic is balancing:
• Public client access
• Rescue and transfer partner scheduling
• Community cat/TNR needs
• Organizational program priorities
• Take responsibility to monitor schedule utilization trends and communicate concerns early when surgery spots are being underutilized.
• Help ensure the clinic is meeting productivity expectations while recognizing that advanced or higher-risk cases may appropriately reduce daily totals.

Staff Leadership, Scheduling & Accountability:

• Create and manage staff schedules to ensure appropriate daily coverage for all clinic functions.
• Ensure tasks and responsibilities are clearly assigned across all clinic roles, with staff understanding expectations and accountability for both their primary duties and shared clinic responsibilities.
• Oversee veterinarian satisfaction and productivity by building and maintaining a positive, accountable, teamwork-focused clinic culture.
• Set the tone for professionalism, respect, and solution-oriented communication.
• Reinforce that all team members play an important role in LifeLine’s broader mission, including support of community access to care, shelter medicine, foster, and public-facing programs.
• Address tardiness, attendance issues, and performance concerns promptly and consistently.
• Conduct staff coaching and mediation as needed, with leadership support when appropriate.
• Escalate significant performance or conduct concerns to leadership as appropriate.
• Support hiring, onboarding, and training of new staff to ensure consistency in clinic operations and expectations.

Client Experience & Front Desk Support:

• Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor.
• Ensure a smooth, organized, and professional client experience from intake through discharge, including ensuring that voicemails and emails are responded to in an appropriate amount of time.
• Support front desk/client care operations as needed to maintain workflow, especially during high-volume days or staffing shortages.
• Work with the team to maintain clear expectations for client communication and service standards.
• Help balance operational efficiency with compassion and professionalism in client interactions.

Inventory, Supplies & Operational Readiness:

• Monitor clinic inventory and ensure supplies are adequately stocked for daily operations.
• Exhibit exceptional stewardship by tracking items needing reorder and communicating supply needs in a timely manner.
• Support end-of-day readiness, including:
• Pack prep
• Laundry
• Cleaning
• Restocking
• Recovery area reset
• Surgery suite readiness for the next day
• Ensure the clinic environment remains organized, functional, and prepared for efficient operations.
• Manage facility oversight, including reporting and coordinating resolution of maintenance needs and utility disruptions.

Vaccine Clinics, Special Events & Additional Programs:

• Support planning and operational readiness for vaccine clinics and other special events as assigned.
• Help coordinate staffing and logistics for special operational demands outside of routine surgery days.
• Ensure clinic staff and scheduled veterinarians have the information they need regarding all vaccine event activities and expectations.
• Be present and actively involved in assigned vaccine clinics or other outreach events as required.

General Responsibilities:

• Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the clinic teams.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Ability to show empathy toward clients and treat animals with respect and compassion.
• Strong work ethic with the ability to work independently.
• Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies.
• Ability to serve the public and fellow employees with honesty and integrity.
• Ability to stand for extended periods (10 hours a day) and to bend and reach to perform assigned work activities.
• Ability to lift and carry 50 lbs. without assistance.
• Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals.
• Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
• Knowledge of common cat and dog illnesses and options for treatment.
• Ability to properly restrain patients and administer vaccinations and medications.
• Ability to accurately manage and record detailed information in medical records and other data-management systems.
• Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
• Knowledge of spelling and meaning of commonly used veterinary terminology and procedures.
• Excellent interpersonal communication skills and a commitment to outstanding client service.
• Must be able to work weekends and varying shifts based on clinic needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must be able to pass a background check.

Education and/or Experience:

Minimum of high school diploma or equivalent. Two or more years’ recent experience in a veterinary facility is preferred. Two or more years’ recent experience leading or supervising a team is preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. Will have to handle dogs and cats that are stray, injured, diseased or vicious. May be exposed to bites, scratches, animal waste, and contagious diseases.