Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)
Department/Organization: 207102 - CCIS Lab
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
The College IT Support Technician I provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.
Additional Department Summary: Provides front line and desktop support of college IT infrastructure to faculty and staff, ensuring operational continuity of C&IS technological devices and networks (computers, monitors, printers, telephones, peripherals, etc.). Responsible for coverage and continuity of the media equipment room front of house operations.
Required Minimum Qualifications: High school diploma or GED.
Skills and Knowledge: Customer service and records maintenance experience. Experience with remote desktop support and configuration of devices. Advanced software and troubleshooting skills. Strong written and verbal communication skills. Ability to prioritize, utilizing creativity and independent thinking.
Preferred Qualifications: Bachelor's degree and some information technology experience; OR associate’s degree and two (2) years of information technology experience. Prior experience in higher education in computer desktop support and/or equipment checkout. Experience with media equipment and related technology. CompTIA A+ certification.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
