This position will be based at the College of Health Sciences and will provide primary Desktop, Device and Applications support for this location. Experience in applications and desktop support in a college setting is heavily preferred.
The College Applications and Field Support Analyst maintains and supports information technology users and hardware in the College of Health Sciences. Responsible for the operation and maintenance of computer-assisted simulation technology.
JOB DUTIES AND RESPONSIBILITIES:
Provides first-level troubleshooting support for PC hardware failures for College administrators, faculty, staff and students.
Provides first-level support for network simulation technology.
Provides first-level support for wireless networking.
Maintains working knowledge of standard software for the PC's in the College, especially Microsoft Windows and Office and working knowledge of computerized patient models in the simulation lab.
Instructs PC users in equipment and program functions.
Communicates with vendor(s) through Information Services, as directed.
Develops long range plan for computer services including hardware/software for the College.
Collaborates on implementation of the approved plan for computer services for the College including faculty, staff, and students.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to seven hours per day, three hours at a time. Continuous use of fingers and hands for typing. Requires hand and finger dexterity to use computer equipment. Occasional kneeling, bending, stooping, lifting of objects weighing up to 60 lbs., and pushing object weighing up to 80 lbs. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near and far vision, peripheral vision and depth perception.
EDUCATION:
A computer science or electronic technology major in Bachelor or Associate degree program.
TRAINING AND EXPERIENCE:
Experience in solving hardware problems and/or previous computer operations experience.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
