Job Description

MONEY EXPRESS

COLLECTOR

SAN LORENZO BRANCH

Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

The Collector is responsible for the collection of delayed accounts by phone call making or visiting the clients; also helps maintaining the delinquency levels as minimum as possible.

What you’ll do

• Collects the delayed accounts calling or visiting clients as applicable.
• Maintains the maximum collection effectiveness in accordance with established parameters.
• Offers orientation to clients about the importance of maintaining their credit in good standing.
• Offers the available alternatives as payment arrangements, extensions and refinance.
• Immediately hands in to supervisor all the money collected in the field.
• Organizes and determines the visit itinerary to follow as to accomplish all collections that were not met by phone call making.
• Guarantees a high-level quality service to clients, satisfying their needs.
• Processes insurance cases.
• Performs any other
  related task assigned by Supervisor

What You’ll Need to Succeed

• A minimum of one (6) months of working experience in a sales, customer service, or collections environment.
• Twenty-four
  (24) credits toward an Associate or Bachelor’s Degree, or Banking course,
  or High School
  Diploma with 2 years of related experience.
  
• Available to be transferred to other Branches within the geographical area.

Competencies

• Computer literate in the use of MS Office (Outlook & Word).
• Basic mathematical skills.
• Bilingual (English Spanish) preferred
• Sales and Customer service oriented
• Operation Procedure application capability
• Organized and with ability to work in teams within adequate prioritization
• General office equipment management
• Interpersonal communications skills
• Operational procedures application capability

The above
statements are intended to describe the general nature and level of work being
performed by people assigned to this job. They are not indented to
be an exhaustive list of all responsibilities, duties, skills required of
personnel so classified. The reporting relationship may not reflect
the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER