Job Description

ROLE

As an ASTS Collector your role is focused on negotiating payment arrangements with owners. The collections agent will be responsible for the complete account management and portfolio of accounts from 0-60+ day’s delinquency and to bring them current.

RESPONSIBILITIES

• To conduct outbound phone calls in a call center to owners about current or past due mortgage payments, recovering delinquent accounts.
• To provide complete account management and portfolio of accounts from 0-60+ day’s delinquency and to bring them current.
• To documenting each of our customer interactions, conversations and payment arrangements.
• To meet daily (100 calls per day), Weekly and monthly goals for the department.
• To negotiate payments via telephone, email.

Requirements

• HS Diploma or equivalent.
• Ability to work weekends and holidays.
• Professional verbal and written communications skills.
• Excellent computer skills and phone etiquette.
• Detail-oriented with excellent organizational and time management skills.
• Must be a person who can balance and split their skill set between customer service and collections.
• Experience in MS office applications. (MS Word, Excel & Outlook)
• Working knowledge of FDCPA, CFPB, and FDIC a plus.

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• No budgetary responsibility

PHYSICAL REQUIREMENTS

Work Posture Requirements:

• Sitting: Constantly
• Standing: Occasionally
• Walking: Rarely
• Driving: N/A
• Bending (from waist): Occasionally
• Crouching (squat): Rarely
• Kneeling: Rarely
• Crawling: N/A
• Climbing (stairs): Occasionally
• Climbing (ladder): N/A
• Twisting: Rarely
• Reaching: Rarely
• Wrist Motion: Constantly

Carrying Requirements:

• Items Carried: N/A
• Distance: N/A
• Times Per Day: N/A
• Maximum Weight: N/A

Moving/Lifting Requirements:

• Items Moved/Lifted: N/A
• Times Per Day: N/A
• Maximum Weight: N/A

Moving/Lifting Levels/Heights:

• Floor: N/A
• Knee: N/A
• Waist: N/A
• Chest: N/A
• Overhead: N/A

Push/Pull Requirements:

• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A

Environmental Conditions:

• Inside/Outside: Yes
• Hot/Cold Temperatures: No
• Wet: No
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: No