Job Description

GENERAL SUMMARY:

Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures.

This role is eligible for a language stipend of $200/monthly after 90 days of employment

Salary range is $19.21 - $25.22/hr. Job Grade, NE 9. Final salary is dependent on a candidate’s experience and qualifications.

QUALIFICATIONS

Minimum Education & Experience Requirements:

• High School diploma or equivalent is required
• 2 years of experience in the collections call center environment.

Minimum Knowledge and Skill Requirements:

• Requires professional, clear and effective written and verbal communication skills
• Must be proficient in Microsoft Office (Word, Excel, Outlook)
• Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills
• Must be able to perform basic math functions

COMPETENCIES:

• Negotiating
• Customer Focus
• Listening
• Written Communication
• Technical Learning
• Action Oriented
• Ethics & Values

WORKING CONDITIONS/ENVIRONMENT:

This job requires the employee sit at a desk or workstation for extended periods of time. No heavy lifting required.

OTHER REQUIREMENTS:

Must comply with all aspects of the Bank Secrecy Act.

MAJOR ACCOUNTABILITIES AND TASKS:

1. Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts.
2. Identifies opportunity for and negotiates payment arrangements to bring account current.
3. Provides excellent quality service to all Members at all times.
4. Documents all member contacts in the collection system and conducts applicable loan maintenance.
5. Meets productivity and performance goals established by management.
6. Locates the member through skip tracing methods, internet research, references and employment.
7. Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed.
8. Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors.
9. Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.
10. Performs other duties as assigned.

About Us:

At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive.

Benefits And Perks:

· Health Coverage – We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).

· Paid Time Off and Holidays – Work-life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. We also offer enhanced paid military leave and paid maternity/paternity leave.

· Retirement Savings – Generous 401k Plan.

· Development Activities – We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate.

· Tuition Reimbursement – We have partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.

Equal Opportunity Employer Veterans Disabled