Job Description

Collector | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday – Friday shift scheduled within business hours of 8:00AM – 6:30PM | FLSA Status: Nonexempt

Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

What you'll do:

Member Communication & Collection Support

• Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
• Utilize telephone and email communication to assist members regarding delinquent accounts
• Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
• Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
• Mail letters regarding late payments on delinquent accounts

Account Research & Processing

• Research delinquent accounts for posting errors and assist with correcting discrepancies
• Obtain credit reports as required
• Complete documentation for loan extensions and collection refinances
• Process towing notifications and act accordingly
• Prepare loan documents for scanning
• Assist with clerical duties and daily mail

Operational Excellence

• Refer and/or confer with the Director of Collections or Senior Collector regarding problem accounts
• Complete all scheduled training sessions to support job competency and compliance standards
• Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
• Exercise sound judgment and decision-making within the scope of the role
• Participate in additional projects or duties as assigned

What You Bring:

• Experience: Minimum of six (6) months of experience in a bank, credit union, or other financial institution.
• Education: High school diploma or GED
• Communication: Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.
• Confidentiality & Integrity: Proven ability to handle confidential financial information with discretion, professionalism, and integrity.
• Organization & Attention to Detail: Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.
• Language Skills: Bilingual in Spanish and English required.

Preferred:

• Experience collecting secured or unsecured consumer loans

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

Additional Requirements:

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer