Job Description

Collector Consumers Credit Union is looking for a passionate Collector to join our team. As a Collector, you will support the Collection department with the management of our consumer lending and mortgage portfolio; acting on delinquent accounts, collecting on payments and/or collateral, while providing superior member service to enhance member relationships. What you’ll be doing:

Make collection calls to delinquent members (consumer, business and real estate).
Place collection notes on all delinquent accounts called.
Counsel delinquent member regarding their debts.
Make on-site field calls as needed.
Comply with all servicing guidelines for delinquent mortgages.
Assist in any area as directed by your supervisor.
Demonstrate knowledge of all Consumers products and services.
Upholds member confidentiality.

What you’ll need:

Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections.
Good analytical judgment and creative problem solving capabilities.
Excellent written and verbal communication skills.
Strong listening and empathy skills.
Attention to detail.
Knowledge of current technology; able to easily navigate multiple software environments.
Understanding of credit union history, philosophy, culture, values, and vision.
Understanding of Consumers rules, regulations and operating policies and procedures.
High school graduate or equivalent.

What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks:Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.

About Consumers Credit Union

Headquartered in Kalamazoo, Michigan, Consumers Credit Union is a full-service financial institution and a leader in digital banking

technology, mortgages and business lending. Consumers has more than $2.2 billion in assets. Locally owned since 1951, Consumers

serves more than 134,000 individuals and businesses through 27 offices located in Kalamazoo, Battle Creek, Grand Rapids, Coldwater,

Lansing and up the Lakeshore, with member access to 30,000+ free CO-OP Network ATMs nationwide.

Federally insured NCUA. Equal housing lender. NMLS# 414712

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Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA https://www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Consumers Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

Investment representatives at Consumers Credit Union are licensed to transact securities business in Michigan. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx

Industry

Finance & Insurance

Company Size

201-500 employees

Headquarters

Kalamazoo, Michigan

Year Founded

1951

Website

consumerscu.org

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