Job Description

• Are you looking for a rewarding and challenging career in the financial services industry?
• Do you have excellent communication and negotiation skills?
• Do you enjoy helping customers and resolving their issues?

If you answered yes to these questions, then we have an exciting opportunity for you!

Our customer is a leading financial services company dedicated to providing innovative and reliable Insurance Premium Funding solutions. They are looking for a Loan Account Officer with Collections/Accounts Receivable experienceto join the collections team.

As the Loan Account Officer, you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback.

You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt.

Job Duties Include:

• First point of contact for inbound/outbound calls and emails.
• Communicate with customers to maximise the collection of outstanding debt.
• Explain the consequences of non-payment and the benefits of settling the debt.
• Negotiate payment plans or settlements that are acceptable to both the customer and the company.
• Record all communication and payment details in the customer database.
• Follow up on payment arrangements and ensure they are honored.
• Be able to identify, escalate and assist in resolving debt queries and disputes.
• Maintain broker and customer goodwill during the collections process.
• Update Management and Sales Team of emerging problems including uncollectable accounts.
• Maintain a professional and courteous manner at all times.

Job Requirements:

• Relevant qualification (High school diploma or equivalent) with good academic standing
• Experience in collections or accounts receivable is beneficial
• Ability to liaise with a diverse range of stakeholders
• Strong communication and negotiation skills with proven ability to overcome obstacle and get results
• Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy
• Ability to acquire knowledge and skills to successfully maintain collection KPI’s
• Strong customer service ethic with both internal and external customers/staff
• Strong literacy and numeracy skills
• Strong interpersonal skills and communications skills

Full working rights – Must be an Australian Citizen or Australian Permanent Resident

***Salary will be aligned to the level of experience and includes Superannuation.***

***An annual Bonus at the end of each Financial Year (this is based on employees meeting KPIs)***