Job Description

At Qred, we’re building the bank for small businesses. Since launching 10 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Collection Team Lead for the next phase of growth.

About the Role

As Collection Team Lead for our Dutch and Belgian market, you’ll be the guardian of our balance sheet and the champion of our customers. We’re looking for someone to bridge the gap between hard numbers and human service, ensuring our collections process doesn’t just work, it scales with heart.

Key responsibilities

• Define and execute the collections strategy for the Dutch and Belgian market, providing monthly and quarterly credit loss forecasts and actionable performance reports.

• Lead and mentor a team of specialists, focusing on professional development, competence mapping, and high-performance coaching.

• Optimize operational efficiency by managing CRM task allocation and identifying opportunities to automate manual workflows.

• Ensure alignment with AML, KYC, and local regulatory frameworks to maintain compliance across all recovery activities.

• Translate complex financial data into structured repayment solutions and third-party collection partnerships.

What we’re looking for

We are looking for an analytical teamlead who approaches debt recovery with both technical precision and emotional intelligence. You should have a proven ability to drive alignment within a large team while building scalable frameworks that improve the customer journey.

Qualifications

• A few years of experience in collections, credit management, or a similar role within Fintech or banking.

• Experience leading or coordinating teams in a high-volume, fast-paced environment.

• Professional fluency in Dutch and English, with the ability to negotiate complex financial settlements across multiple channels.

• Strong technical proficiency in CRM systems and the ability to interpret interest accrual and repayment behaviors.

• Familiarity with Dutch regulatory requirements, such as GDPR and debt recovery legislation, is considered a strong advantage.

• A Bachelor’s or University degree in a relevant field is an advantage, but not a requirement.

Why Qred?

This is the place to be if you’re looking for a place to grow. Qred is growing fast, and our Qredsters along with it. With a non-bureaucratic organization and delegated responsibilities, we make sure there’s a short path from idea to action. In addition to our great culture, you get to work with the latest cutting-edge techniques, full ownership, and last but not least a bunch of great competent colleagues to learn from!

One Last Thing

This is a full-time, permanent position based in our headquarters in Stockholm. While we encourage a hybrid setup, we do expect you to be at least three days per week at the office. We review applications on a rolling basis and while the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

#LI-Hybrid #LI-Remote #LI-Onsite