Job Description

Collections Support Administrator | Location: 11149 Research Blvd, Austin, TX,78759 | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: TBD | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys coordinating repossessions, managing collateral liquidation, maintaining accurate loan records, and working with vendors to support collections operations, our Collections Support Administrator position could be your next great opportunity. This role supports the timely resolution of delinquent accounts through administrative coordination, vendor communication, and repossession and charge-off file maintenance. Come grow with us and make a difference every day.

What You'll Do

Collections & Repossession Support

• Monitors consistent daily follow-up of loan accounts in repossession/charge off phase.
• Ensures all repossession policies, procedures, and regulations have been followed prior to assigning any repossessed collateral to auction for proper disposal.
• Assigns vehicles out for repossession.
• Requests titles for vehicles assigned out for repossession and complete repossession affidavits.
• Correspond with agents regarding outstanding repossession assignments.
• Send appropriate letters to members once vehicle is repossessed, such as Notice of Intent to Sell, personal property, and calculation of deficiency.
• Monitors towing notifications and act accordingly.
• Assists with preparation of loan documents for scanning.

Auction & Collateral Liquidation

• Assigns all repossessed collateral to appropriate auction after their legal sale date.
• Track collateral in auto auction platforms to ensure timely and effective sale.
• Prepares sale proceeds check for posting and send proper deficiency balance letters.
• Make routine visits to local auction to evaluate vehicles.
• Prepare vehicles for sale at auction upon expiration of repossession notification letter including determining the value of the vehicle, notifying the appropriate auction of the minimum floor price, and inform transport agents when vehicles need to be taken to auction.
• Process repossession invoices to be paid.

Vendor & Member Support

• Utilizes telephone and email contact with vendors as pertains to repossessed loan accounts.
• Provide consistent exceptional service to internal and external members.
• Refers and/or confers with AVP of Collections (daily) on any problem accounts.

Claims, Products & Account Maintenance

• Files and maintain accurate records pertaining to all types of claims.
• Manage backend cancellation products: Gap/Service Warranty/Other

Compliance & Administrative Support

• Maintains knowledge of all applicable state and federal regulations.
• Processes all departmental mail received.
• Other duties as assigned.

What You Bring

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of experience in a financial institution, collections, or administrative role (internal candidates who meet performance standards may be considered in lieu of specific department experience)
• Strong organizational skills and the ability to manage multiple administrative tasks independently
• Effective verbal and written communication skills for vendor and member interactions
• Proficiency with Microsoft Office products and general office equipment
• Ability to handle sensitive financial information with a high degree of accuracy and confidentiality

Preferred Qualifications

• Prior experience specifically in vehicle repossession processing or collateral liquidation
• Knowledge of state-specific titling and repossession laws
• Familiarity with auto auction platforms and valuation tools

Why You'll Love Working Here

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Completion of an Assessment
• Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.