Hologic, Inc.

Collections Supervisor 2 CR

Hologic, Inc.  •  Alajuela, CR (Onsite)  •  2 months ago
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Job Description

Education / Experience

1. Required: Bachelor’s Degree.

of Duties and Responsibilities

  • Responsible for leading a key process and managing segment of the team within the Collection area including the research and resolution of complex accounts. Ensure accurate reporting of balances and delinquencies. Effectively interpret customer disposition and determine best collection approach and communications. Partners effectively with Cash Applications and Credit teams to identify agreed upon terms and key activities of customers. Identifies need for write-offs or customer adjustments. Reviews and presents consolidated monthly and quarterly reporting. Ensures continual process improvement and efficiencies, and superior service orientation internally and externally. Partners effectively with local and international finance, sales, tax and other cross functional teams. May mentor or train other staff.
  • Lead and supervise team in administration of all collection activities
  • Plan, organize and define roles for teams to ensure that customer service expectations are met or exceeded
  • Define and provide performance metrics (for process, customer, employee and financial value profiles)
  • Partner with Customer Service and Master Data Quality teams to ensure accurate invoicing and minimize customer disputes
  • Collaborate with the Cash Application and Dispute teams to ensure all customer communication regarding cash applications and disputes is shared promptly between Collections and these teams.
  • Identify and present solutions for continuous process improvement
  • Act as a key point of contact within the collection processes for external customers as needed
  • Prepare training materials and responsible for staff training and education
  • Provide performance feedback and coaching to team members and participate in building high engagement
  • Partner effectively with internal customer-facing teams, building strong relationships with both internal and external customers
  • Complete other duties and projects as assigned

Qualifications

  • Demonstrated leadership & ability to supervise, lead a team
  • Customer Focus, Problem Solving, Process Improvement
  • Excellent verbal and written communication and interpersonal skills
  • Facilitating Change and continuous process improvement
  • High Volume Orientation

Skills, Specialized Knowledge:

  • Financial Reporting, Free Zone Knowledge, SOX internal controls
  • Preferred: Oracle
  • Microsoft Office
  • C1 English language fluency
Hologic, Inc.

About Hologic, Inc.

We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.

None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.

What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.

We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.

To view our community guidelines, visit: www.hologic.com/social-media

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Marlborough, MA
Year Founded
1985
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